Sr. Product Manager, eComm Shopping Exp

Neiman Marcus
Irving, Texas, United States
26 Mar 2022
28 Oct 2022

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Position Summary:

The Neiman Marcus Product Management Team is looking for a skilled Senior Product Manager for eCommerce who is passionate about advocating for the customer, has excellent product instincts, a passion for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.

The Senior Product Manager will be responsible for supporting the strategy of the Neiman Marcus Group and its digital and technology roadmap by delivering differentiated omnichannel shopping experiences, reporting to the Director, Omnichannel Product Management. The position will collaborate with business partners, subject matter experts, engineers and vendor partners to establish business and technical requirements & stories ensuring delivery of new features and functionality, as well as optimizations. •

You will contribute the high level business reviews and development of the shopping journey's strategy to present to NMG leadership. You will be successful by cultivating strong relationships with Technology and Delivery Leads to act as a leadership team for your product portfolio, while leading product-design teams and your engineering counterparts in problem-solving.

  • Overseeing roadmap strategy and definition
  • Experience with feature delivery and tradeoffs of a product
  • Experience driving projects with cross-functional colleagues
  • Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior product managers and leaders.
  • Manage a cross-functional process for prioritizing, delivering and launching major product releases.

  • Quantitative data analysis and critical-thinking skills
  • Demonstrated ability to work cross-functionally with engineering, design, and project management counterparts to deliver online products/services
  • Lead user discovery sessions with stakeholders.
  • Partner with key stakeholders and users to define and design product solutions
  • Experience of going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution.
  • Collaborate with product management and engineering leaders to develop a prioritized and groomed backlog aligned to the product roadmap
  • Work directly with an agile engineering team to participate in sprints, grooming, other agile ceremonies
  • Identify requirements, design features and groom user stories
  • Experience breaking down features into workable user stories
  • Prioritize use cases for development

Primary Responsibilities:
  • Build and maintain our eCommerce checkout and fulfillment roadmaps, ROI, feature/function definition, experience design, and KPI's.
    • Define business benefits feature sets, as well as conduct product research to develop product strategy.
  • Deliver the roadmap within time, budget, and quality requirements.
  • Continuously drive towards an MVP and MLP roll-out.
  • Lead product optimization post-launch, incorporating analytics, customer feedback, and market opportunities to (re)prioritize the roadmap
  • May supervise and direct Product Managers and Product Analysts for a defined product portfolio including individual performance management as well as management of business results.
    • Foster individual and team development to improve the product practice
    • Drive team culture and deepen leadership experience for members of the Product Organization
    • Manage performance of direct reports and ensure the quality of the team's products meets NMG standards to help facilitate awareness and support of business strategies and initiatives.
    • Supports and provides direction to the product managers in determining the impact of new functionality to existing business processes and system functionality.
    • Ensures the team writes stories (requirements) of sufficient quality in order to provide a solid foundation for realizing the benefits of the project.
  • Build cross-functional relationships with key stakeholders critical to the delivery of the product portfolio Prioritize portfolio investment to maximize benefit/return to customers/company based on NMG strategy.
  • Manage vendor partners to help solve customer and business problems and collaborate to drive for new innovations in products and services that best meet business needs and strategy
  • Support successful adoption and usage of the core capabilities in the omnichannel experience by:
    • Partnering with Site Operations and support teams to triage and prioritize critical product issues.
    • Signing off on Product Quality for Feature Releases.
    • Proactively identifying issues and partnering with Site Operations/Support and peer Agile teams to provide timely resolutions
    • Supporting operational readiness tasks by performing product demos & presenting training to stakeholders

  • 7+ Years of experience in Product or Program management, product marketing, business development or technology
    • Experience at e-commerce brands, top-tier consulting firms, or investment banks useful but not required
  • Bachelor's or Master's degree from a reputable institution.
  • Passion for working in a fast-paced agile digital environment is a must! Retail ecommerce experience or digital marketing experience required. Specific experience in the retail eCommerce space
  • Relevant agile software development and Product Manager experience with proven track record of delivering successful customer facing site features and improvements.
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Excellent analytical skills with an understanding of Web Analytics, engagement KPI's and a mature understanding of how to build business cases, measure benefits and communicate results to Sr. Leadership.
  • Superior relationship building with cross-functional teams to deliver results through excellent partnership, communication and negotiating skills
  • High level of attention to detail with the ability to work collaboratively across multiple teams, communicate effectively, adjust priorities based on business results, and work in a continuously changing environment to meet critical deadlines
  • Highly motivated to be develop teams and manage ongoing performance of direct reports.
  • Experience conceptualizing, evaluating and negotiating 3rd party strategic partnerships
  • Delivered quantifiable results through a product team on multiple occasions
  • Strong strategic, creative thinking and decision-making skills
  • Highly organized with the ability to multi-task and prioritize tasks to deliver expected results on time
  • Must have extremely strong interpersonal skills and the ability to maintain and develop internal and external relationships; collaborating across multiple business and technology functions, relationship building and consensus building are essential
  • Self-motivated and results oriented individual able to work independently and also work collaboratively with a team
  • Excellent communication skills with the ability to interact with all levels of the organization, and communicate with technical and non-technical audience
  • Experience and enthusiasm for testing, analyzing, and iterating on bold growth tactics for web & mobile commerce.
  • Proven ability to lead and coordinate teams on key initiatives and work cross-functionally in a highly collaborative environment.
  • Deep understanding of, and empathy for users.

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