Sr Technical Services Specialist

Hong Kong, Hong Kong
26 Mar 2022
24 Jul 2022
About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.

About the Role

In this role, you will provide technical inputs and suggestions in the areas of sewing, construction, fitting and grading. You will be responsible for training to expand vendor fit and construction capabilities in support of vendor fit empowerment. In addition, you will be responsible for fit and construction risk management, troubleshooting fit issues as needed throughout the development and approval process and partnering with the Product Quality Assurance team on production issue resolution as required.

What You'll Do

  • Responsible for fit & construction risk management including training & empowering vendors' fit technicians through onboarding, training and monitoring vendor performance to conform with Corporate/brand standards and Fit related SOPs
  • Ensure that garment samples conform to corporate specificationsequirements by conducting fit & pattern evaluations, as defined by brand needs to uphold our Brand Power
  • Resolve technical issues and provide technical advice & guidance to merchants/ factories to ensure that samples meet defined standards
  • Partner with the Quality Assurance team to improve quality in the areas of sewing and construction, fitting, pattern and grading
  • Follow up on Distribution Centre/in market issues along with reporting and keeping track of ongoing initiatives
  • Facilitate between Category management and Product Quality Assurance for communicating styles/programs of high risk
  • Develop communication skills to Speak with Candor and exchange complex information

Who You Are

  • Apply fully functional professional knowledge in garment construction & pattern making and subject matter expert who is well versed to understand and explain pattern corrections to vendor fit technicians
  • Qualification in textile, fashion or related discipline preferred
  • Systems Knowledge: MS Office (PPT, Visio, etc.). Experience in 2D/3D pattern systems preferred
  • Business Performance Improvement - proven track record of improvement based on fact based analysis or benchmarking
  • Anticipate operational/program issues and develops preventative measures

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Human Rights Campaign for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.