Vice President - Business Relationship Management (Project Management)

Neiman Marcus
Irving, Texas, United States
30 Mar 2022
23 Jul 2022

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

The position is a Vice President level role and will report to the Chief Product Officer The role is responsible for delivering the transformation of our core operating systems and supply chain investments over the next 1.5 years.

Neiman Marcus Group announced investments in talent, merchandising, technology, and supply chain that reshape the Neiman Marcus and Bergdorf Goodman customer experience.

These strategic decisions ensure the organization's operating model aligns resources to priority areas and invests in customer service technologies, digital capabilities, and creates shareholder value.

These three critical components of the business and the customer journey include:
  • Evolving brand partner relationships
  • Accelerating the focus on digital excellence
  • Enhancing the supply chain through innovation

These investments support achieving our vision to be the preeminent luxury customer platform.
  • Build business case and prioritization for enterprise technology programs
  • Collect and prioritize business requirements - with an MVP focus - across key stakeholders
  • Facilitate business process change and definition across functions aligned to enterprise technology programs
  • Manage capital budgets and program timing
  • Partner with IT to develop and implement UAT test cases aligned to business process definition
  • Partner with change management in defining and delivering organizational training

Apply this program approach to all key enterprise IT programs:
  • Monarch
  • Procure to Pay
  • ICE replacement
  • Gift Card
  • Enterprise Tax
  • OPD
  • Kronos replacement
  • Close consolidation

Our core operating system and supply chain need to evolve to support the digital growth of our business. We are implementing a new Order Management System (OMS) that will replace our legacy system as well as a new Warehouse Management System (WMS).

The goal of these upgrades is to reduce our technology and operational risks, and to improve our customer expectations and the delivery speed of our products.

Expected Outcomes
  • Manage Time Horizon - achieve key milestones set forth by the timeline while appropriately reducing delays relative to successful implementation
  • Budget - be on budget for both capital and expense, seeking ways to improve, and minimize overruns through offsets or articulate tradeoffs to other outcomes
  • Functionality - deliver key functionality with agility to incorporate future investments relative to customer experience roadmap
  • Performance Startup - achieve operational standards and manage resolution of identified issues at startup

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