Product Manager, Associate Enablement

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

FUNCTIONAL OVERVIEW:

Interested in influencing strategy and driving change at an iconic retail brand? Neiman Marcus group is looking for its next generation of business leaders to help define and deliver its growth strategy. This comprehensive growth strategy will redefine the luxury customer experience - from leveraging personalization to creating compelling assortments to rethinking our world-class selling and service model to much more.

We need top notch talent to join the Strategy/ PMO group which as part of a cross-functional Transformation Office will drive transformational change across all areas of the business. The Transformation Office includes Strategy, Program Management, Change Management, and Communications.

The Strategy/ PMO team is responsible for providing strategic support and thought leadership to the CEO and other Group Leadership Team (GLT) members. We leverage analysis, structured thinking, and collaboration to drive action and results against initiatives that will provide step-change impact to the NMG value proposition. Lastly, the Strategy team leads Business Development activities for the organization, including exploring partnerships and acquisitions in both domestic and international markets.

POSITION OVERVIEW

The Neiman Marcus Product Management Team is looking for a skilled Product Manager who is passionate about advocating for the customer, has excellent product instincts, a passion for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.

The Product Manager will be responsible for supporting the strategy of the Neiman Marcus Group and its digital and technology roadmap. The position will collaborate with business partners, subject matter experts, engineers and vendor partners to establish business and technical requirements & user stories ensuring delivery of new features and functionality, as well as optimizations. The Product Manager will also serve as a product expert on the team and will be responsible for data analysis and insights that will be used to drive ongoing optimizations.

You will contribute to the success of the NMG digital selling strategy, including ongoing feature development and optimization of the associate-facing application "Connect" and activities supporting new client relationships.

PRIMARY RESPONSIBILITIES

• Partners with senior leaders on program level strategy development and execution
• Contributes to successful continuous delivery of product roadmaps, within budget and schedule, by identifying risks and developing & recommending mitigation strategies
• Reviews tactical implications to products or business areas ensuring long-term goals and an enterprise view are represented in requirements
• Lead & manage a scrum team by setting the priority and communicating a clear vision
• Creates and analyzes regular and ad hoc reporting to monitor business KPI's and to measure the effectiveness of product enhancements
• Troubleshoots and researches issues related to changing trends, behaviors, or performance to identify what is impacting the business and determine how to address
• Builds strong working relationships with teams across the organization & key stakeholders to help facilitate awareness and support of business strategies and initiatives
• Supports and provides direction to the associate product managers in determining the impact of new functionality to existing business processes and system functionality
• Educates and evangelizes best practices throughout organization to build awareness for impact to business and ensure alignment for cross-team initiatives
• Maintains market awareness of industry trends and competitive landscape to help identify necessary updates and new opportunities
• Manages vendor partners to help solve customer and business problems and collaborate to drive for new innovations in products and services that best meet business needs and strategy

SKILLS AND EXPERIENCE

• Strong experience with Agile Frameworks and Deployment methodologies in a customer-facing production environment
• Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously
• Ability to multi-task, working independently and to collaborate with cross functional teams
• Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience
• Familiarity with web analytics tools (including Adobe Analytics and Quantum Metrics) and experience using data to make decisions
• Experience in eCommerce and Omni-Channel delivery
• Experience with Atlassian suite of tools (Jira/Confluence/Structure)

PERSONAL CHARACTERISTICS

• Strong strategic, creative thinking and decision-making skills
• Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
• Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, and build consensus

EDUCATION & TRAINING

• 4+ years of Product Management experience, focused on eCommerce or digital capabilities
• Bachelor's degree in business, IT, Computer Science, or other related field