Teamlead Service Provider (m/f/d)

Recruiter
Zalando
Location
Cheltenham
Posted
01 Apr 2022
Closes
26 May 2022
Ref
4097305
Level
Manager
THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • Be the professional lead and support for one of our teams to drive the customer success and business development of 20+ service providers/aggregators
  • Your experience with technology platforms and solutions is on a reasonable level of technical proficiency: your language skills in English and German are fluent
  • You have good experience in e-commerce and a clear understanding of the marketplace business
  • You are a friendly, open-minded nature with a high level of commitment to other teams
  • You act as a role model for your team and constantly look for ways to improve the team spirit by empowering your colleagues
  • Mobility of about 10-20% is required


YOUR RESPONSIBILITIES
  • Professional experience and a proven track record within e-commerce business; first experience in coordinating teams and change management is a plus
  • You are reliable and deliver what you promise. You keep up with the key focus areas and try to push initiatives to increase the delivery performance and focus on transparency, liability, and a well-designed project and process management within your team
  • You are responsible for the DTC customer target group "Service Provider" to increase our mutual business. By raising the take-rate of our services, you build up a continuously growing revenue stream, resulting in high customer satisfaction and strategic partnerships
  • Together with your team, you aim to drive the Tradebyte value proposition towards the service providers
  • Innovation is your greatest passion: By always challenging the status quo, you optimize the outcome ratio and evolve processes for commercial touchpoints and customer requirements


WHAT YOU CAN EXPECT FROM US
  • You'll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You'll be given various learning and development opportunities to enhance your professional development
  • Flexible working hours, home office options
  • 25 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
  • We are offering a cycle to work scheme, with an interest-free loan to buy a bicycle
  • Access to additional German or English classes to improve your language skills
  • A variety of health offers to support your well-being, as well as free beverages and fruits


INTERESTED?
We are looking forward to receiving your application!