Asset Protection Analyst, Investigations

Ralph Lauren
High Point, North Carolina, United States
04 Apr 2022
17 Jun 2022
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
Ralph Lauren is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Ralph Lauren Asset Protection team. Analyst will be responsible for a wide range of duties related to the investigations and mitigation of fraud & theft in our stores, eCom & wholesale channels. Ideal applicants will have experience in retail loss prevention, eCom fraud experience, and proven success in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

Essential Duties & Responsibilities

* Perform thorough investigations on internal fraud using various systems, developing cases for resolution
* Conduct complex and deep dive investigations of sophisticated criminals and criminal enterprises against a consistent cadence to meet operational metrics while ensuring a high level of decision quality Use a combination of manual and automated tools to gather data and conduct ad-hoc investigations
* Work with cross-functional teams across Ralph Lauren for collaboration on fraud risks and investigations
* Work with stakeholders to drive process improvements that will impact internal and external customers
* Develop into a subject matter expert in all available investigative tools & systems, create necessary reporting & dashboards as well as being able to execute training and advise on investigations accordingly
* Maintain the confidentiality of all information obtained during the investigations process
* Take on ad-hoc projects/assignments related to fraud investigations as necessary.
* Maintains a flexible work schedule

Experience, Skills & Knowledge

* Minimum of two years of experience in: Retail Exception Based Reporting (Appriss-Secure preferred)
* Ability to perform deep investigations on complex, sensitive escalations for numerous internal stakeholders
* Excellent oral and written communication, along with data presentation skills and the ability to effectively communicate with both internal and external stakeholders
* Ability to work effectively in a multi-task, high volume environment
* Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations
* Preferred SQL experience for query development
* Working knowledge of Tableau and MicroStrategy
* Exposure to RFID technology and reporting

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