Digital Site Merchandising Operations Assistant, Men's Apparel & Accessories, RLE

Recruiter
Ralph Lauren
Location
New York, New York, United States
Posted
07 Apr 2022
Closes
31 Jul 2022
Ref
27920
Function
Ecommerce
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Any offer of employment is contingent upon proof of full COVID 19 vaccinations upon hire. Accommodations due to medical or religious reasons will be evaluated in compliance with the law.

Position Overview
The Ralph Lauren E-Commerce Site Merchandising Operations team is looking for an enthusiastic and data-driven individual to join our team of e-commerce professionals focused on building a world-class online customer experience. The successful Site Merchandising Operations Assistant will help optimize RalphLauren.com's online merchandising by having a detail-oriented approach and a genuine interest in understanding what drives customers to buy. He/she will help make customer-facing decisions about how to merchandise products in the Ralph Lauren assortment and will work cross-functionally with Buying, Studio, Copy and Marketing teams to collaboratively execute product lifecycle management and merchandising improvements on site.

Essential Duties & Responsibilities

* Partner with Buying, Studio and Copy teams to approve product to go live on the website, performing necessary QA checks and troubleshooting where applicable
* Maintain and optimize product attribution for product assortment
* Ensure customer experiences is seamless throughout the funnel by consistently performing a series of checks of product pages, category pages, cross-sells, search keywords, navigational elements and more
* Benchmark competitively to propose recommendations for a best in class customer experience on site
* Work cross-functionally to relentlessly maintain solid understanding of brand priorities and ever-changing product assortment to deliver appropriate representation on-site
* Analyze site metrics, customer feedback and other related data to identify opportunities to improve conversion rate and drive revenue growth across product categories

Experience, Skills & Knowledge

* Relevant e-commerce experience preferred
* Strong Excel skills (Pivot & Vlookup) to manipulate big data sets
* Strong communication skills, both written and verbal
* Demonstrated aptitude for technology, including understanding product data flows and e-commerce software
* Positive, "can-do" attitude
* Willingness to be flexible and pivot across multiple tasks and priorities as necessary
* Proactive, taking initiative for needed improvements and problem solving Stretch Skills:
* Consistently make confident and independent recommendations, accepting accountability for achieving business goals
* Influence, present and defend a business argument both one-on-one and in a group setting
* Independently run point on cross-functional site merchandising focused projects, seeing them through from ideation to execution to measurement of results
* Develop entrepreneurial spirit, coming up with innovative ideas to engage customers across devices throughout ever-changing customer-technological landscape
* #LI-AM6