Executive, CRM

JOB SUMMARY

JOB DESCRIPTION

KEY RESPONSIBILITIES:

Data Management

• Integrate, cleanse, migrate and manage Customers and Marketing data.
• Perform data quality check and devise methods to maintain data quality
• Work with Global BI & CRM team on Data Prep, Data Processing, Data Modelling, Micro-Customer Segmentation and sophisticated data visualization to draw insights on ROI and omni- channel performance
• Access to regional database across Asia markets

CRM & Data Analytics

• Build data dashboard, automate and maintain weekly/ monthly/ quarterly CRM KPI report for management review
• Analyze brand / country/ store CRM performance to provide key insights (trends, patterns, irregularities), with an aim to enlarge loyal customer base and boost member sales overtime
• Develop purchase behavior analysis according to different business dimensions (country, store, product category, customer, etc.), interpret results and identify potential recommendations
• Prepare presentations and communicate data patterns / insights to business users

Retail & Marketing Planning

• Understand and measure all stages of customer funnels from awareness to purchase and retention, refine the brand loyalty program and marketing campaigns from a data-driven approach
• Provide supports to Retail on clienteling and outreaching, customer base segmentation and targeting
• Provide customers analysis and advice to support business decision on sales action plan, sales & CRM targets setting, CRM program and offer, short term tactical promotion, etc.

The Stacks:SQL, Micro-strategy, Tableau, Sailthru, Informatica

EDUCATION & PRIOR EXPERIENCE NEEDED:

• University degree in Business Statistics or related discipline
• Minimum 4 years working experience, preferably in FMCG/Retail/Fashion industries
• Proven work record in statistics related duties is a MUST
• Previous exposure in machine learning and data-mining is a PLUS
• Proficiency in excel is a PLUS
• Strong analytic mindset with high interest and sensitivity to numbers
• Ability to work with minimal supervision, pro-active, team player
• Well versed with working at a multi-cultural, global organization with a matrix structure
• Strong communication skills and ability to partner with colleagues across all teams
• Good command of written and spoken English; Spoken Cantonese/ Mandarin will be a definite advantage

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact thetalentteam@toryburch.com .