Manager, Mobile App

Recruiter
Neiman Marcus
Location
Dallas, Texas, United States
Posted
12 Apr 2022
Closes
29 Jul 2022
Ref
20907
Function
Ecommerce
Level
Manager
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

The Manager, Mobile App will be responsible for overseeing the mobile app including all aspects of app competitiveness, app business and app customer elements ensuring Neiman Marcus is the premier luxury and retail mobile app . The Manager, Mobile App will connect product teams to business goals building awareness in retail and luxury app best practices. This role will cross-functionally partner actively with technology, product, customer and marketing teams to create plans that set goals and ensure success for the mobile app in the Neiman Marcus Direct & online ecosystem.

Responsibilities & Duties
  • Lead mobile app feature groups to ensure success is measurable and obtainable, from a business perspective
  • Drive plans with product and marketing teams on campaign and user relationship success
  • Monitor business KPI's and measure the effectiveness of various mobile app product enhancements
  • Leads the knowledge of where Neiman Marcus stands from a competitive perspective and opportunities to be a market leader
  • Partners with senior leaders on program level strategy as well as goal setting, reporting and execution
  • Coordinates, monitors & tracks marketing and Neiman Marcus ecosystem efforts that have direct effect on app expectations
  • Troubleshoots and researches issues related to changing trends, technologies, behaviors, or performance to identify what is impacting the business
  • Builds strong working relationships with teams across the organization & key stakeholders to help facilitate awareness and support of business strategies and initiatives for the mobile app
  • Maintains awareness of technological enhancements, competitive landscape and industry trends for essential mobile app business, presentation and user relationships to help identify necessary updates and new opportunities
  • Manages brand partners to help identify customer and business problems and align goals

Qualifications
  • 3+ years of digital product marketing/lifecycle, retail and/or app preferred
  • 4-year degree with emphasis in Business, Strategic Communications or Marketing
  • Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects and partners simultaneously
  • Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience
  • Familiarity with customer analytics and experience using data to make decisions
  • Experience in personalization, engaging in relationship lifecycle and product storytelling
  • Shown ability to learn new tools and quickly train others
  • Proficient in Microsoft Office's suite of products
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

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