PFS - Sales Support Lead

Ralph Lauren
Cheshire, United Kingdom
12 Apr 2022
25 Jul 2022
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

• Plan & manage customer support model store guidelines & standards to excellent standards
• Manage and lead on delivery processing to meet UPH targets
• Opens/closes store autonomously
• Organizes & coordinates Customer Support teams
• Stock Management
• Updates on Communication both verbally and using Business Tools

Essential Duties & Responsibilities

• Lead a full count and complete floor set before trading commences
• Partner with the Floor Teams to identify Planogram Changes
• Review live inventory and complete stock level call outs
• Able to complete commercial walk round and give feedback on stock position
• Receive and receipt delivery on IP and escalate discrepancies / in transits with Inventory Control
• Manage iPod replenishment throughout trading day
• Manage day to day H&S and rectify/escalate issues as needed
• Lead by Example to maintain and protect Brand Integrity whilst resolving customer issues
• Able to access, read and interpret key Business Reports
• Coaches Individuals and Teams on SOP and Customer Support area procedures

Experience, Skills & Knowledge

• Previous experience within a retail supervisory position
• Ability to work autonomously and give proactive guidance in a fast paced and dynamic environment
• Empower the Team to put the Consumer at the Heart of what they do
• Able to prioritize work load, meet tight deadlines and specified standards
• Excellent organizational, planning and time management skills
• Ability to adapt to and implement Change
• Excellent communication skills and the ability to engage motivate and influence others
• Commitment to their own continuous development and supporting others
• Required language: English + local language