Omni Experience Assistant

Neiman Marcus
New York, New York, United States
13 Apr 2022
17 May 2022

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

General Description:

As the organization evolves its selling orientation to be more digital in nature, the Omni Experience Assistant will be a catalyst to support this initiative and business at Bergdorf Goodman. They will support strategies, reinforce initiatives, maintain client engagement, and facilitate communication.

  • Facilitates assigned vendor outreach strategies utilizing all company vehicles for client engagement.
  • Communicate with managers and sellers on project objectives and calls to action.
  • Organize all data on client engagement, responses, and results in order to recap activations.
  • Work as part of a cross functional team contributing to the program structure, timelines, and productivity.
  • Supports the Omni Experience Team managing client lists and outreach.
  • Additional duties as assigned.

  • Requirements:
  • Ability to communicate effectively with peers, clients, and Bergdorf Gordman management .
  • Strategic thinker, who enjoys being a part of a collaborative and agile team.
  • Strong interpersonal skills.
  • Detail oriented with ability to handle multiple projects simultaneously .
  • Excellent organization and follow up skills.
  • Excellent customer service skills.
  • Previous retail experience.
  • Proficient in Excel.
  • Computer skills.
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