Senior Product Manager, Omni Promotions

Recruiter
Neiman Marcus
Location
Irving, Texas, United States
Posted
13 Apr 2022
Closes
09 Sep 2022
Ref
20916
Function
Ecommerce
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

POSITION OVERVIEW

The Neiman Marcus Omni-channel Product Management Team is looking for a skilled Senior Product Manager who is passionate about advocating for the customer, has excellent product instincts, a passion for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.

The Senior Product Manager will be responsible for supporting the Omni-Promotions strategy for the Neiman Marcus Group and its digital and technology roadmap. In this role, you will partner with key business stakeholders to develop a strategy for personalized offers that will increase customer engagement, loyalty, and customer lifetime value. The role will help deliver a platform/capability for public and private, personalized promotions/offers that are timely, relevant, and contextual.

You will be successful by cultivating strong relationships with Technology and Delivery Leads to act as a leadership team for your product portfolio, while leading product-design teams and your engineering counterparts in problem-solving.

PRIMARY RESPONSIBILITIES

  • Partners with senior leaders on program level strategy development and execution
  • Build and manage Omni-Promotions roadmap, key objectives, ROI, feature/function definition, experience design and KPIs
  • Contributes to successful continuous delivery of product roadmaps, within budget, schedule, and quality requirements
  • Manage a cross-functional process for prioritizing, delivering and launching major product releases
  • Lead product optimization post-launch, incorporating analytics, customer feedback, and market opportunities to (re)prioritize the roadmap
  • Supervise and direct Product Managers and Associate Product Managers for a defined product portfolio including individual performance management as well as management of business results.
  • Build cross-functional relationships with key stakeholders critical to the delivery of the product portfolio Prioritize portfolio investment to maximize benefit/return to customers/company based on NMG strategy.
  • Manage vendor partners to help solve customer and business problems and collaborate to drive for new innovations in products and services that best meet business needs and strategy
  • Educates and evangelizes best practices throughout organization to build awareness for impact to business and ensure alignment for cross-team initiatives
  • Maintains market awareness of industry trends and competitive landscape to help identify necessary updates and new opportunities


SKILLS AND EXPERIENCE

  • Strong experience with Agile frameworks and deployment methodologies in a customer-facing production environment
  • Strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously
  • Passion for working in a fast-paced agile digital environment is a must! Ability to multi-task, working independently and to collaborate with cross functional teams
  • Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience
  • Familiarity with web analytics tools (preferably Adobe Analytics) and experience using data to make decisions
  • Experience in eCommerce and Omni-Channel delivery, specializing in enterprise promotions strategy and/or platform integration a plus
  • Experience with Atlassian suite of tools (Jira/Confluence/Structure)


KEY COMPETENCIES

  • Strong strategic, creative thinking and decision-making skills
  • Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
  • Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, and build consensus


EDUCATION & TRAINING
  • 7+ years of Product Management experience, Focused on eCommerce or digital capabilities
  • Bachelor's or Master's degree in business, IT, Computer Science, or other related field

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