Senior Manager, Change Enablement

Neiman Marcus
Bal Harbour, Florida, United States
13 Apr 2022
06 Sep 2022
Human Resources

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Position Overview:

The Sr. Manager, Change Enablement will be responsible for leading large-scale change enablement and communications efforts. Critical areas of support will include comprehensive support to the broader technology portfolio of work with an immediate focus our supply chain transformation. To support these objectives, they will need to design and drive holistic change strategies for various initiatives across the business, including leadership alignment, organizational readiness, associate engagement, training, and adoption activities. This role is part of our corporate Change Enablement team that is responsible for leading change enablement and organization design initiatives across Neiman Marcus Group.

Critical responsibilities include:
  • Partners closely with business leader(s) to translate varied business strategies into enterprise-appropriate programs / initiatives
  • Leads development of holistic change enablement strategies and plans for key strategic initiatives
  • Collaborates with internal clients to assess change impacts and organizational needs and makes recommendations to address priority needs
  • Tailors strategies to relevant stakeholder groups and supports execution of ongoing stakeholder engagement activities to understand change impacts and prepare the organization for new ways of working
  • Collaborates with corporate communications to create and maintain specific communications strategies and plans to drive engagement and deliver results
  • Evaluates change enablement and communications effectiveness and its impact on business (e.g., measures ROI on business impact through formalized metrics and reporting) and adjusts as needed
  • Creates and executes project plans for all change enablement and communications deliverables and escalates any issues or risks
  • Leads culture evolution strategy and plan to shift company culture to a growth and innovative way of working

  • Bachelor's degree from an accredited university in Psychology, Organization Development, Business, or a related field, required
  • Master's degree from an accredited university, preferred
  • 6+ years of experience in change management principles, methodologies, and tools, particularly leading change for a strategic plan
  • Experience driving culture change in a matrixed organization
  • Experience with large-scale, multi-phased change effort
  • Excellent customer service and interpersonal relationship skills
  • Excellent written and verbal communication skills
  • Ability to multi-task and work both in a team and independently within a high pressure, deadline driven environment

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