Senior Training Manager- Miami, Florida

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

AS A SENIOR MANAGER OF RETAIL TRAINING YOU WILL BE A STRATEGIC BUSINESS PARTNER TO MARKET LEADERSHIP AND A BUSINESS COACH TO STORE LEADERSHIP. YOU WILL BE RESPONSIBLE FOR THE PLANNING, DELIVERY AND EMBEDMENT OF ALL RETAIL TRAINING TO OUR FIELD TEAMS ACROSS MULTIPLE DOORS, ENSURING CONSISTENCY IN SERVICE EXCELLENCE AND BEHAVIOURS DRIVING KPI ACHIEVEMENT

YOU WILL HAVE A PRIMARY FOCUS ON COACHING AND DEVELOPING OUR RETAIL BUSINESS LEADERS FOCUsED ON SALES TEAM TRAINING AND PRODUCTIVITY, THEREFORE DELIVERING A COMPREHENSIVE TRAINING AND BUSINESS DEVELOPMENT APPROACH IN YOUR MARKET. This position is based in MIami, Florida

RESPONSIBILITIES

MARKET STRATEGY DEVELOPMENT
• WORKING CLOSELY WITH THE DIRECTOR OF RETAIL TRAINING MARKET LEADERS AND CORPORATE PARTNERS, CREATE QUARTERLY TRAINING AND ACTION PLANS TO ENSURE CONSISTENCY OF LEADERSHIP DEVELOPMENT AND PERFORMANCE CONDITIONS ARE MET
• PRORITIZES AND DEPLOYS FIELD TRAINER TO THE APPROPRIATE DOORS FOR SALES TEAM PERFORMANCE AND ACHIEVEMENT
• FORWARD THINKING APPROACH TO ANTICIPATE TRAINING NEEDS BASED ON BUSINESS TRENDS IN KEY DOORS AND THROUGHOUT THE MARKET AND DEPLOYING TRAINER ACOORDINGLY

RETAIL LEADERSHIP DEVELOPMENT AND CONTENT FACILITATION
• IDENTIFIES LEADERSHIP LEARNING / SKILL GAPS AND COACHES TO BUSINESS DEVELOPMENT OPPORTUNITIES
• IN PARTNERSHIP WITH MARKET AND STORE PARTNERS, PLAN IMPLEMENTATION OF ALL TRAINING ACTIVITIES IN SUPPORT OF THE GLOBAL AND REGIONAL TRAINING CALENDAR
• FACILITATE TTT AND LARGE FORMAT TRAINING INITIATIVES (I.E ONBOARDING, SUPPLEMENTAL WORKSHOPS) AS NEEDED
• COACH AND TRAIN LEADERSHIP TEAMS THROUGH ON-THE-FLOOR OBSERVATION AND PARTNERSHIP MOMENTS TO MAXIMISE BUSINESS OPPORTUNITIES AND DRIVE REVENUE
• FACILITATES ON-THE-JOB LEARNING ON THE SELLING FLOOR THROUGH PARTNERSHIP AND LEADING BY EXAMPLE ON, WORKING WITH STORE LEADERS AND SELLING TEAMS, TYING BEHAVIORS TO IMPACT AND RESULTS

IMPACT:
• LEVERAGES BUSINESS / COMMERCIAL ACUMEN TO REPORT IMPACT OF TRAINING AND SKILL DEVELOPMENT NEEDED FOR BEHAVIOURAL CHANGE, DEPLOYING TRAINER AS REQUIRED / NEEDED
• INCREASED LEADERSHIP CAPACTITY TO DEVELOP THEIR BUSINESS AND LEAD HIGH-PERFORMING TEAMS TO ACHIEVE
• PROVIDES PROGRAMME FEEDBACK AND SOLUTIONS TO CORPORATE TRAINING TEAMS REGULARLY
• EVALUATES THE EFFECTIVENESS OF TRAINING PROGRAMMES, PROVIDE FEEDBACK AND INFLUENCE FUTURE PROGRAMME DESIGN AND DELIVERY AS NEEDED

LEADING, INFLUENCING AND DEVELOPING OTHERS:
• CLEAR AND DIRECT COMMUNICATION TO MARKET PARTNERS, STORE LEADERSHIP AND TRAINER ON PERFORMANCE, BASED ON OBSERVATION AND BUSINESS RESULTS / TRENDS
• PROVIDE OBJECTIVE FEEDBACK, COACHING AND TRAINING STRATEGY/SUPPORT AS NEEDED TO STORE LEADERSHIP ON KPI RESULTS AND SUPPORTING LEADERSHIP AND SALES TEAM BEHAVIOURS
• LIAISE WITH MARKET LEADERSHIP ON TRAINING NEEDS AND EFFECTIVENESS BY STORE; INFLUENCE AS NEEDED TO MEET CORPORATE AND REGIONAL TRAINING DELIVERABLES
• COLLABORATION AND INFLUENCE ACROSS ALL LEVELS OF LEADERSHIP IN MARKET AND REGION, INCLUDING MARKET DIRECTOR AND CORPORATE BUSINESS PARTNERS TO MAXIMISE BUSINESS AND REVENUE

SKILLS AND COMPETENCIES

• 5+ YEARS OF LEADERSHIP EXPERIENCE WITH PROVEN ABILITY TO LEAD AND DEVELOP TEAMS, PREFERRABLY IN A LUXURY RETAIL SETTING (MULTI-STORE A PLUS)
• STRONG BUSINESS ACUMEN, ABILITY TO IDENTIFY AND DISSECT BUSINESS TRENDS AND TIE TO CONTROLLABLE ACTIONS
• LOOKS AHEAD AND ANTICPATES FUTURE TRAINING TRENDS AND METHODOLOGIES
• NATURAL AND CONFIDENT ON THE SELLING FLOOR AND INTERACTING WITH LUXURY CLIENTELE
• INTERPERSONAL SKILLS SHOWING THE ABILITY TO COMMUNICATE EFFECTIVELY WITH CROSS-FUNCTIONAL BUSINESS PARTNERS AND SENIOR LEADERSHIP TEAM
• DEMONSTRATES STRENGTH IN PRESENTATION AND FACILITATION SKILLS, CONVEYING MESSAGES IN A CLEAR AND CONCISE WAY
• ABILITY TO PERFORM BEHAVIOURAL ANALYSIS AND SOURCE CREATIVE SOLUTIONS TO DRIVE BEHAVIOURAL CHANGE

PERSONAL PROFILE

• ABILITY TO TRAVEL UP TO 80% OF TIME
• HIGHLY ADEPT AT COACHING HIGH PERFORMING LEADERS
• PREVIOUS EXPERIENCE LEADING AND DEVELOPING TEAMS IN A LUXURY RETAIL ENVIRONMENT
• EXCELLENT COMMUNICATION SKILLS - WRITTEN AND VERBAL
• STRONG TIME MANAGEMENT SKILLS
• PERSONALLY REPRESENTS THE BRAND IMAGE
• IMPECCABLE PLANNING AND ORGANISATIONAL SKILLS
• SHOWS INITIATIVE AND IS SELF-MOTIVATED
• COLLABORATIVE APPROACH
• NATURAL PROBLEM SOLVER
• RESPECTS BRAND CONFIDENTIALITY
• PROFICIENT IN MICROSOFT WORD, SHAREPOINT AND POWERPOINT
• CREATIVELY DRIVEN
• FORWARD THINKING
• OPEN AND CARING
• PROUD OF BURBERRY'S HERITAGE
• ATTENTION TO DETAIL
• PROACTIVE
• RESULTS AND PERFORMANCE DRIVEN

MEASURES OF SUCCESS

• SEAMLESS ORGANISATION AND FLAWLESS EXECUTION OF ALL RETAIL TRAINING PROGRAMMES
• INCREASED BREADTH OF LEADERSHIP SKILLS AND COMPETENCIES TO DEVELOP TEAMS AND DYNAMICALLY DRIVE BUSINESS
• ACCURATE COLLATION OF FEEDBACK AND FORMAL ASSESSMENT REPORTS
• EXCELLENT PARTNERSHIP WITH MARKET AND STORE LEADERSHIP
• COMPLETION AND ABSORPTION OF RELEVANT TRAINING MATERIALS ACROSS ALL SOTRES (TRAINING COMPLIANCE)
• EFFECTIVELY MEETS PROJECT DEADLINES

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: USA || Florida (US-FL) || Miami || COMMERCIAL RESOURCES || AMERICAS - RETAIL TRAINING || n/a ||