Senior Operations Project Manager - FARFETCH

Location
PT Porto
Posted
14 Apr 2022
Closes
02 Jul 2022
Ref
c3558915-76d5-4811-a3b8-d2750d1e259f
Function
Operations
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

THE ROLE

Reporting to the Platform Operations Manager, you will lead e-commerce projects with B2B clients and our teams and knowledge areas, where Operations is an essential part of the broader project (involving Integrations, Product, Commercial, Production, Pricing, Finance, Tech, among other teams) and the liaison with different Farfetch business units.

WHAT YOU'LL DO

    • You will be a key contributor for the success of the projects, by being able to use your experience in project management, working with different stakeholders and solving complex tasks in a fast-paced environment;
    • You will establish and communicate a clear timeline and progress of the project, making clear all the deliverables, dependencies and milestones, and responsibilities, while ensuring a proactive communication, anticipating roadblocks and escalating to management when needed;
    • You will connect and work together with many colleagues from other FF Operations teams (Fraud, Payments, Delivery, Customer Service, Partner Service, Fulfilment, Platform Success, Platform) and other departments, namely Commercial, Production, Product, Technology and Integrations, to excel delivery (on time w/ quality).
    • You will oversee the project governance design and execution and will guarantee the success of the project by gathering needs from other stakeholders when it comes to extra resources/investment so that the business continuity is ensured.
    • Be knowledgeable of platform capabilities regarding Shipping, Fraud, Payments, Order Fulfilment, Retail, Customer Service, Ops Reporting and Operational Support and support the clients in the definition of the services and get it signed-off to implement.


WHO YOU ARE

    • Fluent in English - both written and verbal (mandatory)
    • Degree in Management, Economics or Engineering;
    • 5+ years of proven experience in Project Management (mandatory), with client-facing and medium-high complex projects;
    • Experienced in managing internal and external stakeholders;
    • Business-oriented, with experience in operations, retail or omnichannel positions in E-Commerce or multichannel companies;
    • Comfortable leading cross-functional workstreams in a fast-paced environment;
    • International and open-minded attitude, being ready to work in a multicultural and inclusive environment;
    • Have a professional attitude, eye for detail and risks assessment, with pride in the quality of work delivered;
    • Able to manage multiple tasks simultaneously, respond to work with urgency and understand deadlines;
    • Have strong communication skills: well-constructed emails, PowerPoint presentations, reports.


REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


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