Director, Digital Styling Program

Recruiter
Neiman Marcus
Location
Dallas, Texas, United States
Posted
15 Apr 2022
Closes
07 Sep 2022
Ref
20963
Function
Retail
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

The Director, Digital Stylists is responsible for the total management of digital styling division, both leadership & digital stylists. The Director will oversee the development of the team, drive toward meeting sales targets, oversee division P&L & strategically evaluate business needs based on evolving divisional & organizational priorities. . The role will report to the Vice President of Digital Selling Experience.

Responsibilities & Duties

People:
  • Develops and manages digital styling management team that oversees ~75 stylist. Direct reports are sr digital styling manager and operations manager
  • Owns culture for work from home styling team
  • Tracks stylist productivity and establishes new benchmarks as system enhancements are deployed to ensure time is maximized with client-facing activities
  • Leads weekly team meetings with management team to discuss key metrics, opportunities and issues
  • Partners with HR to better stylist performance management and monthly review process
  • Owns compensation model for digital styling team, making sure it's competitive and incentivizes the right digital behavior that scales


Business Ownership:
  • Develops & owns sales plan, P&L & KPI's for digital styling group
  • Identifies and owns strategic priorities for team, ensuring priorities are in line with corporate vision
  • Ensures program leads in the industry and is competitive with other digital programs
  • Oversees styling operations and development to streamline processes and maximize selling time for stylists
  • Work with VP on positioning the program for further expansion
  • Owns NMVIP event calendar to maximize sales volume
  • Partners with marketing and PR to develop in person client events in key markets
  • Is the central point of contact for the styling team to resolve wider customer issues with other departments
  • Owns to the program's budgets, following guidelines to minimize operating expenses and maximize revenue
  • Owns team relationship with store partners
  • Subject matter expert and occasional owner of company-wide strategic initiatives that may require working with product and technology teams


Customer Experience:
  • Develops & owns customer satisfaction ratings and ensures that management team is driving them with the stylists
  • Partners with cross-functional teams when necessary to ensure clients are receiving superior service
  • Resolves client issues as they arise

Qualifications
  • 5+ years of previous management experience; luxury retail fashion & sales management experience preferred
  • Bachelor's degree
  • Proven track record achieving business results
  • Experience in coaching & developing team members at all skills levels to success
  • Experience managing medium to large size teams
  • Ability to prioritize across multiple conflicting demands/priorities and still successfully deliver results
  • Strong technical skills including Microsoft Office apps
  • Experience working with product and technology teams is a plus
  • Ability to think creatively to solve problems
  • Eager to work in a fast-paced environment on the cutting-edge of luxury retail
  • Flexible and able to quickly adapt to changing business and technological needs
  • Travel Requirement 10%