Sr Technical Services Specialist

Old Navy
New Delhi, India
15 Apr 2022
04 Jun 2022
About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.

About the Role

In this role, you will provide technical inputs and suggestions in the areas of sewing, construction, fitting and grading. You will be responsible for training to expand vendor fit and construction capabilities in support of vendor fit empowerment. In addition, you will be responsible for fit and construction risk management, troubleshooting fit issues as needed throughout the development and approval process and partnering with the Product Quality Assurance team on production issue resolution as required.

What You'll Do

  • Responsible for fit & construction risk management including training & empowering vendors' fit technicians through onboarding, training and monitoring vendor performance to conform with Corporate/brand standards and Fit related SOPs
  • Ensure that garment samples conform to corporate specificationsequirements by conducting fit & pattern evaluations, as defined by brand needs to uphold our Brand Power
  • Resolve technical issues and provide technical advice & guidance to merchants/ factories to ensure that samples meet defined standards
  • Partner with the Quality Assurance team to improve quality in the areas of sewing and construction, fitting, pattern and grading
  • Follow up on Distribution Centre/in market issues along with reporting and keeping track of ongoing initiatives
  • Facilitate between Category management and Product Quality Assurance for communicating styles/programs of high risk
  • Develop communication skills to Speak with Candor and exchange complex information

Who You Are

  • Apply fully functional professional knowledge in garment construction & pattern making and subject matter expert who is well versed to understand and explain pattern corrections to vendor fit technicians
  • Qualification in textile, fashion or related discipline preferred
  • Systems Knowledge: MS Office (PPT, Visio, etc.). Experience in 2D/3D pattern systems preferred
  • Business Performance Improvement - proven track record of improvement based on fact based analysis or benchmarking
  • Anticipate operational/program issues and develops preventative measures

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Human Rights Campaign for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.