Logistics Services Specialist - FARFETCH

Location
US New York
Posted
20 Apr 2022
Closes
01 Jun 2022
Ref
b95c32a0-4069-41cc-be13-89a965b01353
Function
Operations
Level
Manager
Hours
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

NEW YORK

Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best connected office neighborhood. The beautifully designed office has 360 views and tall windows to bring the outside in. We have a communal kitchen that brings the team together for Family Lunch and Happy Hours. The office is open plan with plenty of rooms and booths to take a private call, have time to relax and work in private or have a large collaborative meeting.

THE ROLE

We are looking for a Logistics Services Specialist to maintain solid relationships with our internal and external clients. Reporting to the Head of Logistics Services you will ensure that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conventions and training workshops. You will also be able to develop relationships with potential clients.

WHAT YOU'LL DO

    • You will develop solid relationships with 1P and 3P clients
    • You will analyze data to improve business, suggesting new services subscription
    • You will address and resolve clients' complaints.
    • You will be the main contact between clients and our teams.
    • You will manage the account teams assigned to each client.
    • You will compile reports on account progress, goals, and forecasts for logistics and commercial teams using our systems, on a monthly basis
    • You will develop an understanding of clients' requirements and prepare customized solutions.
    • You will work with the logistics team to search and develop new solutions requested by the market.


WHO YOU ARE

    • You have 2+ years experience in Logistics (Fulfillment, delivery and supply chain), Key Account Management, B2B
    • You have experience using order management systems or warehouse management systems or similar
    • You are proficient in all Microsoft Office Applications.
    • You can handle multiple client accounts
    • You are comfortable communicating with internal and external partners across all levels


REWARDS & BENEFITS

    • FARFETCH Equity plan and annual discretionary bonus
    • Medical, dental, vision, with flexible spending account
    • 401K plus company match, PTO and volunteer days
    • Wellness, and cell phone reimbursements
    • Family Lunch, catered weekly when in office


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


We are looking for a Logistics Services Specialist to join the Operations team in New York!${description2}

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