Manager Technical Customer Support (1st + 2nd Level) (m/f/d)

Recruiter
Zalando
Location
Cheltenham
Posted
20 Apr 2022
Closes
23 Sep 2022
Ref
4156068
Function
Operations
Level
Manager
THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • You have relevant professional experience in e-commerce
  • You are familiar with 1st and 2nd level Technical Customer Support and have already gained a first insight
  • You are highly customer-oriented. With your convincing communication style, you solve customers' problems professionally on the phone and via e-mail
  • You love IT and convince with strong XML and CSV skills
  • Ideally, you have already worked with ticket systems
  • You are business fluent in written and spoken German and have a good command of English
  • An independent, self-reliant way of working is a given for you



YOUR RESPONSIBILITIES
  • As the technical contact for our marketplace customers, you receive requests and inquiries that you analyze, process, or forward to the operating departments
  • You are responsible for the technical performance incl. monitoring and further development of the customers
  • You confidently guide our customers and give them a feeling of security from the first meeting, throughout integration, and whenever they need support for their projects
  • As a committed team player, you enjoy sharing your knowledge with your colleagues to support each other and grow stronger together



WHAT YOU CAN EXPECT FROM US
  • You'll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You'll be given various learning and development opportunities to enhance your professional development
  • a true hybrid working model with flexibility to work remotely
  • 25 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options
  • We'll help you commute to the office with zero emissions: through a rented company bike
  • Access to additional German or English classes to improve your language skills
  • A variety of health offers to support your well-being, as well as free beverages and fruits
  • Open plan offices within the heart of Montpellier, Cheltenham with free parking


INTERESTED?
We are looking forward to receiving your application!

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