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Manager Technical Customer Support (1st + 2nd Level) (m/f/d)

Employer
Zalando
Location
Cheltenham
Closing date
23 Sep 2022

View more

Function
Operations
Level
Manager

Job Details

THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • You have relevant professional experience in e-commerce
  • You are familiar with 1st and 2nd level Technical Customer Support and have already gained a first insight
  • You are highly customer-oriented. With your convincing communication style, you solve customers' problems professionally on the phone and via e-mail
  • You love IT and convince with strong XML and CSV skills
  • Ideally, you have already worked with ticket systems
  • You are business fluent in written and spoken German and have a good command of English
  • An independent, self-reliant way of working is a given for you



YOUR RESPONSIBILITIES
  • As the technical contact for our marketplace customers, you receive requests and inquiries that you analyze, process, or forward to the operating departments
  • You are responsible for the technical performance incl. monitoring and further development of the customers
  • You confidently guide our customers and give them a feeling of security from the first meeting, throughout integration, and whenever they need support for their projects
  • As a committed team player, you enjoy sharing your knowledge with your colleagues to support each other and grow stronger together



WHAT YOU CAN EXPECT FROM US
  • You'll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You'll be given various learning and development opportunities to enhance your professional development
  • a true hybrid working model with flexibility to work remotely
  • 25 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options
  • We'll help you commute to the office with zero emissions: through a rented company bike
  • Access to additional German or English classes to improve your language skills
  • A variety of health offers to support your well-being, as well as free beverages and fruits
  • Open plan offices within the heart of Montpellier, Cheltenham with free parking


INTERESTED?
We are looking forward to receiving your application!

Company

Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
     
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
     
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
     
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
     
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
     
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
     
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.


With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
Website
Telephone
+49 (0)30 2759 4693
Location
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany

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