Senior Process Excellence Manager - Connected Network (all genders)

21 Apr 2022
26 Jul 2022
Who are we: Connected Network leverages the Zalando platform by giving Partners access to the logistics network and capabilities of Zalando. This allows our Partners to have even more impact in Zalando’s Partner Program, internationalise easily across our markets, save on logistics costs, and meet customer delivery expectations.

Business Excellence has an exciting opportunity for an enthusiastic Senior Process Improvement Manager to join our dynamic team. As a Senior Process Improvement Manager, you are responsible for ensuring operational and business excellence across all Connected Network processes, from Sales to Operations and everything in between. You will become highly knowledgeable on all aspects of our fulfillment product, and should be the go-to person for support and insights on how to make our processes more efficient. You will support in setting the direction of the team, and identifying key areas where improvement work can add most value. You are very comfortable working with large data sets to expose high level hot-spots, and then diving into the processes to identify true root causes.

Our team highly values diversity and inclusion; we strongly believe that a diverse team is a stronger team. We are respectful and supportive of one another, and work together to build an environment where we can all thrive & grow . If you have any combination of the expertise and skills listed below then our team wants to hear from you!
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
  • Identify high level improvement areas on your own, define problem statements and solution spaces and derive purposeful and realistic targets
  • Commence and setup improvement initiatives, and drive them towards completion, always in close alignment with your senior stakeholders
  • Being an advocate of lean processes within your team and the wider excellence community, supporting junior colleagues on their projects
  • Manage a set of cross-functional projects and initiatives with stakeholders from across the organization
  • Strong background in using Lean Six Sigma methods (minimum Green Belt) to identify and drive impactful improvements
  • Previous relevant experience leading cross-functional projects in a senior role
  • Expert in using data to identify high-level areas of improvement, and using process tools to deep dive and identify root causes which you drive to solution with stakeholder buy in
  • Good communication skills in English (you don’t need to be perfect, you just need to be able to express yourself clearly & comfortably in spoken & written English)
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents’ forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

Follow us on Instagram:

Please note that all applications must be completed using the online form - we do not accept applications via email.

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