Senior Team Lead Reward Services (all genders)

21 Apr 2022
25 Jul 2022
Customer Service
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
  • Lead the Reward Services Team in Berlin which currently consists of 16 employees from all over the world.
  • Build and drive Reward Services strategies globally.
  • Be responsible for National and International Payroll, Benefits and Equity administration.
  • Standardise and harmonise different processes within your remit and develop KPIs to establish measurability and comparability of individual tasks.
  • Be a primary point of contact for Reward Services related queries from management board, senior management, works council, business partners, stakeholders and colleagues.
  • Act as a back-up to our P&O colleagues on topics such as commuting, contracts, working from abroad, relocation and sabbatical applications.
  • Being fully responsible for internal and external audits, for example mandatory social security and tax audits.
  • Assist in the development and implementation of people-related policies.
  • Liaise with external partners such as our payroll provider, lawyers, tax advisors, insurance and healthcare vendors to ensure legal compliance.
  • Investigate fraud trends and identify patterns and translate these into anti-fraud rules and provide recommendations on fraud prevention tools.
  • Monitor the day-to-day payroll operations within the different companies and guarantee punctual and correct payment of all tax, social security and salary payments along with your team.
  • You are responsible for all data protection-related issues and cooperate with the relevant internal departments.
  • Organise and host training for your team and for stakeholders within the company.
  • Support personnel accounting to optimise finance and accounting processes.
  • Develop methods for minimising financial risk just like an accounts receivable management or the reconciliation of booking accounts.
  • You have 8+ years experience, ideally in both national and international payroll, and minimum 4+ years experience in leading and managing a team. Knowledge of equity-based compensation would be beneficial.
  • You are a strong learner and keen to further expand your tool kit.
  • You have a good knowledge of labour-, social security- and tax law and you have heard about ifrs and skr 04.
  • You remain solution-oriented and flexible, embracing change and seeking new opportunities in our agile work culture; you are stress resistant, demonstrate strong ownership and work independently
  • You are fluent in German and English and you are looking forward to an international working environment.
  • You effectively communicate to different audiences incl. senior stakeholders; you actively listen and easily decompose problems as the basis to craft suitable solutions
  • You are enthusiastic about strategic long-term Reward Services projects but don't shy away from taking on operational tasks anytime needed.
  • You have strong numerical analytical skills and you are result and detail oriented.
  • You have good knowledge of Excel, Google Sheets, SAP HCM. Ideally, you are familiar with Workday.
  • You enjoy your work and manage to inspire people for your topics.
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

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Please note that all applications must be completed using the online form - we do not accept applications via email.

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