Retail Training Manager

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For more than 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other. We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

In-store coaching on the Tiffany client experience:

• Monitor and observe daily customer interactions on the sales floors and debrief by sharing strengths and areas for improvement to the coachee as evaluated against the Power of Blue sales model and the Tiffany Experience Index, including product knowledge, selling skills, service and luxury essentials.
• Recommend and support short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, company resources, etc.)

In-store coaching of the Store Leadership Team:

• Coach and develop sales leadership skills across the market and partner with the Retail Director to align on development opportunities.
• Reinforce & coach the store leadership team on impactful communication, people development and coaching skills, to ensure a productive environment in line with Tiffany & Co. cultural values.

Virtual Classes:

• Conduct workshops to improve service excellence through proactive client service, floor management, and organization
• Local customization and implementation of service and product trainings
• Focus on digital tools to achieve a seamless client experience

Deliver Training Programs:

• Deliver Tiffany Curriculum programs to achieve learning and performance goals across the business (for both retail and non-retail).
• Provide evaluations for post-training endeavors (surveys, follow-up, correspondence, analysis) to demonstrate ROI.
• Partner with corporate support teams to design and develop training classes and materials to fill identified training needs or curriculum gaps for the German Cluster.

Reporting/Tracking:

• Partner with store management to identify high potential, monitor and coach the sales team independently on their individual targets and debrief sales figures in real time.
• Use metrics, KPIs, reports and measurements to ensure program efficacy, efficiency, and success.
• Keep management updated on all coaching conversations, and action plans in a timely manner.

QUALIFICATIONS:

• Min. 3 years retail sales and retail management experience
• Excellent presentation and (written) communication skills
• High mobility required for training facilitation in network locations - up to 70% travel
• Knowledge of luxury retail, jewelry industry is preferred
• Coaching and training experience
• Strong willingness and ability to learn and gain subject-matter expertise
• Strong facilitation, communication, and interpersonal skills
• Ability to work independently and collaboratively on a team
• Excellent follow up, organizational skills, project management skills and able to handle multiple tasks simultaneously
• Fluency in German and English language