Manager - Client Experience Germany

The Manager of Client Experience is responsible for driving the market strategy and execution of all in-store and virtual client events, with an emphasis on new and existing client activations and bespoke experiences, including High Jewelry events and all client gestures/gifting and in-store hospitality. Through extensive cross-functional partnership, this individual will focus on executing the overall client experience strategy in service of achieving Tiffany's key results.

RESPONSIBILITIES

• Work with the EMEA Client Relations team and retail partners on executing all instore events for local market
• Develop new and creative ideas to animate stores in market (in-store and virtually) during festive moments, product launches, High Jewelry events and other specific retail needs
• Work closely with corporate partners to ensure brand standards are maintained yet support a localized approach
• Execute overarching client actions strategy
• Responsible for end to end strategy and execution of in-store and virtual client activations and experiences while partnering with key stakeholders
• Work with production companies, agencies and vendors to support and execute client actions strategy
• Create and manage market client event calendar
• Manage market client actions budget; track and advise on ROI
• Support new product launches, High Jewelry trunk shows, and ad hoc product events
• Partner with merchandising and other corporate partners on event support and launch strategy

QUALIFICATIONS

• 5+ years of event management experience
• Must be creative with a high taste level
• Strong written, verbal and presentation skills
• Ability to effectively manage a budget and support local initiatives
• Existing relationships with vendors/external partners
• Luxury industry experience
• Previous experience in a client relations/client facing role

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