Manager - Client Experience Germany

Recruiter
Tiffany & Co.
Location
Munchen, Germany
Posted
21 Apr 2022
Closes
29 Jul 2022
Ref
53247
Function
Marketing
Level
Manager
Hours
Full Time
The Manager of Client Experience is responsible for driving the market strategy and execution of all in-store and virtual client events, with an emphasis on new and existing client activations and bespoke experiences, including High Jewelry events and all client gestures/gifting and in-store hospitality. Through extensive cross-functional partnership, this individual will focus on executing the overall client experience strategy in service of achieving Tiffany's key results.

RESPONSIBILITIES

  • Work with the EMEA Client Relations team and retail partners on executing all instore events for local market
  • Develop new and creative ideas to animate stores in market (in-store and virtually) during festive moments, product launches, High Jewelry events and other specific retail needs
  • Work closely with corporate partners to ensure brand standards are maintained yet support a localized approach
  • Execute overarching client actions strategy
  • Responsible for end to end strategy and execution of in-store and virtual client activations and experiences while partnering with key stakeholders
  • Work with production companies, agencies and vendors to support and execute client actions strategy
  • Create and manage market client event calendar
  • Manage market client actions budget; track and advise on ROI
  • Support new product launches, High Jewelry trunk shows, and ad hoc product events
  • Partner with merchandising and other corporate partners on event support and launch strategy


QUALIFICATIONS
  • 5+ years of event management experience
  • Must be creative with a high taste level
  • Strong written, verbal and presentation skills
  • Ability to effectively manage a budget and support local initiatives
  • Existing relationships with vendors/external partners
  • Luxury industry experience
  • Previous experience in a client relations/client facing role


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