Store Manager - Ngee Ann City
- Employer
- Tiffany & Co.
- Location
- Singapore, Singapore
- Closing date
- 31 Oct 2022
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Job Details
Achieve/Exceed Store Sales Plan
- Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget
- Understand and analyse the business needs, productivity, KPIs and provide business insights
- Lead the execution of retail excellence standards.
- Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization
- Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities.
Building a High Performance Team
- Drive regular performance conversations at store and Sales Professional level to motivate and engage team
- Align resources to reflect the store needs traffic, client profile and product potential
- Managing staff costs and headcount within pre-approved budget
- Execute team training plan for store
- Address and action performance management issues in a timely manner through consistent feedback
- Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans
- Recruit and develop talent pipeline
- Maintain employee engagement through Tiffany value driven leadership and employee recognition.
- Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise
Build Client Portfolio
- Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC
- Build and develop best in class client centric teams
- Execute events in partnership with PR and gain business alignment with a commercial goal
- Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio
- Know and cultivate Top 10 Tiffany Registered (TR) customers in the store
- Ensure all Sales Professionals achieve CD100 objectives
- Drive store data capture rate with a focus on the quality of information gathered and
ensure consistency of personalized SP outreach.
Operational Excellence
- Manage efficient Back of House and ensure consistency with established operational procedures
- Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures
- Identify and execute efficiencies and best practices.
Customer Service/In-Store Experience
- Ensure highest levels of in-store luxury experience at all times
- Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence
- Embody and inspire the highest luxury standards in presentation and behavior of all the staff
- Share client feedback received on Voice of Customer Survey to improve customer service
- Manage customer issues and complaints.
- Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget
- Understand and analyse the business needs, productivity, KPIs and provide business insights
- Lead the execution of retail excellence standards.
- Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization
- Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities.
Building a High Performance Team
- Drive regular performance conversations at store and Sales Professional level to motivate and engage team
- Align resources to reflect the store needs traffic, client profile and product potential
- Managing staff costs and headcount within pre-approved budget
- Execute team training plan for store
- Address and action performance management issues in a timely manner through consistent feedback
- Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans
- Recruit and develop talent pipeline
- Maintain employee engagement through Tiffany value driven leadership and employee recognition.
- Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise
Build Client Portfolio
- Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC
- Build and develop best in class client centric teams
- Execute events in partnership with PR and gain business alignment with a commercial goal
- Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio
- Know and cultivate Top 10 Tiffany Registered (TR) customers in the store
- Ensure all Sales Professionals achieve CD100 objectives
- Drive store data capture rate with a focus on the quality of information gathered and
ensure consistency of personalized SP outreach.
Operational Excellence
- Manage efficient Back of House and ensure consistency with established operational procedures
- Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures
- Identify and execute efficiencies and best practices.
Customer Service/In-Store Experience
- Ensure highest levels of in-store luxury experience at all times
- Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence
- Embody and inspire the highest luxury standards in presentation and behavior of all the staff
- Share client feedback received on Voice of Customer Survey to improve customer service
- Manage customer issues and complaints.
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