Store Manager - Ngee Ann City

Achieve/Exceed Store Sales Plan

- Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget

- Understand and analyse the business needs, productivity, KPIs and provide business insights

- Lead the execution of retail excellence standards.

- Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization

- Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities.

Building a High Performance Team

- Drive regular performance conversations at store and Sales Professional level to motivate and engage team

- Align resources to reflect the store needs traffic, client profile and product potential

- Managing staff costs and headcount within pre-approved budget

- Execute team training plan for store

- Address and action performance management issues in a timely manner through consistent feedback

- Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans

- Recruit and develop talent pipeline

- Maintain employee engagement through Tiffany value driven leadership and employee recognition.

- Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise

Build Client Portfolio

- Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC

- Build and develop best in class client centric teams

- Execute events in partnership with PR and gain business alignment with a commercial goal

- Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio

- Know and cultivate Top 10 Tiffany Registered (TR) customers in the store

- Ensure all Sales Professionals achieve CD100 objectives

- Drive store data capture rate with a focus on the quality of information gathered and

ensure consistency of personalized SP outreach.

Operational Excellence

- Manage efficient Back of House and ensure consistency with established operational procedures

- Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures

- Identify and execute efficiencies and best practices.

Customer Service/In-Store Experience

- Ensure highest levels of in-store luxury experience at all times

- Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence

- Embody and inspire the highest luxury standards in presentation and behavior of all the staff

- Share client feedback received on Voice of Customer Survey to improve customer service

- Manage customer issues and complaints.