CDD - Retail Support Coordinator France & Benelux (H/F) Juin (6 mois)

Position reporting to the Retail Director France & Benelux

Temporary contract - approximatively 6 months

Starting date : end of June - beginning of July 2022

Reason : parental leave coverage

#LI-AL1

2 main missions of the Retail Support Coordinator role :

1 - Retail Optimization 70%

CRM

• Data management of customer data base, including collating and cleaning
• Provide top-line summary reporting on all clienteling & CRM efforts (Portfolio, TEI/NSS, Email, DM)
• Become Reporting Tool specialist for the Cluster by training / supporting all Leaders when needed.
• Hold reporting training sessions at least twice a year.
• To be knowledgeable on data protection regulations and work to ensure data is managed in accordance.
• Ensure clienteling goals are met each month.
• Partner with Global CRM to manage & optimize the retail clienteling program and establish KPIs.
• Manage all clienteling reporting and support tools for the European retail team to ensure they are achieving their data capture, frequency, and retention KPIs.
• Liaise with Public Relations to maximize client opportunities for all special events and generate key learnings
• Develop and manage strategies for attracting new clients using existing external partners while investigating and validating new potential partners.
• Liaise with IT & Global CRM to provide business insights & communicate important Clienteling & eCard system updates to the retail teams.
• Be a subject matter expert on European data privacy laws in order to increase customer data capture strategies necessary to support clienteling activities.
• Manage & execute personalized high end client experience projects in partnership with the Regional team.
• Manage all gifting & customer correspondence needs for the market.
• Provide insights and partner with Global CRM to ensure elevated gift offerings.
• Initiate & oversee the development of ad hoc client lists & analysis to support clienteling business needs and opportunities.

Retail Support

• Collaborate with the Marketing Team & Store Leaders to reinforce tourism performance indicators and development initiatives, facilitating commercial actions with the Partners (Global Blue, Chinese business club, etc.) and the intermediaries and business introducers.
• Accompany Store Leaders Teams in partnership with the Retail Director with monthly Business follow up (KPIs analyses and performance levers) Facilitating RAP and monthly review process; maximizing the business priority action plan; Follow up through 3 main axes (Business, Client and People)

2 - Team & Cluster projects 30%

• Contribute actively to various store projects (store openings and renovations, synergy program, pop up, capsule...) and is highly involved in « cluster transversal projects » (store openings / closings, inventories, events...) and "team daily life" (office organization, quarterly reviews, brainstorming, information reports)
• Participate in the budget plan, follow-up, and reviews as Retail Support Manager

Background:

Store / Business unit management

Sales & Client expertise

People development

Knowledge & Skills:

Luxury and jewelry universe

Business acumen

Communication skills

Leadership posture

Team spirit

Situational and emotional intelligence

Project leader

Macro and micro vision

Successful behaviors:

Drive with Passion