CDI - Retail Learning Manager France & Benelux - Joaillerie (H/F)

Key Accountabilities

In-store coaching on the Tiffany customer experience:

• Monitor and observe daily customer interactions on the sales floors and debrief by sharing strengths and areas for improvement to the coachee as evaluated against the Power of Blue sales model and the Tiffany Experience Index, including product knowledge, selling skills, service and luxury essentials.
  
• Recommend and support short and long term solutions to closing performance gaps (further coaching, training classes, review of training materials, company resources, etc.)
  

In-store coaching of the Store Leadership Team:

• Coach and develop sales leadership skills across the market and partner with the Retail Director to align on development opportunities.
  
• Reinforce & coach the store leadership team on impactful communication, people development and coaching skills, to ensure a productive environment in line with Tiffany & Co. cultural values.
  

Deliver Training Programs:

• Deliver Tiffany Curriculum programs to achieve learning and performance goals across the business (for both retail and non-retail).
  
• Provide evaluations for post-training endeavors (surveys, follow-up, correspondence, analysis) to demonstrate ROI.
  
• Partner with corporate support teams to design and develop training classes and materials to fill identified training needs or curriculum gaps for the _____ Cluster.
  
• Management of translation of training material and production of support tools to meet business needs.
  
• Ensure training content is market relevant.
  
• Provide follow-up to Global Management Programs (NextGen Leadership Dev & Leadership Foundations)
  
• Deliver Sales Leadership Program to Store Management Teams
  

Reporting/Tracking:

• Partner with store management to identify high potential, monitor and coach the sales team independantly on their individual targets and debrief sales figures in real time.
  
• Use metrics, KPIs, reports and measurements to ensure program efficacy, efficiency and success.
  
• Keep management updated on all coaching conversations, and action plans in a timely manner.
  
• Compile all training data for LMS reporting & training attendance recording.
  
• On-going measurement and evaluation of programs' effectiveness and efficiency.
  
• Provide insights and business feedback on coaching activity conducted in the cluster for local Retail Management, MDs and the L&D Manager, EMEA  
  

Program/Project Administration:

• Partner with EMEA Learning Manager on content development.
  
• Establish cross-functional partnerships to consolidate 360 business understanding and drive cluster priorities and goals
  
• Develop store specific training plans to achieve service standards and sales goals
  
• Partner with HR and Retail to compile and roll-up talent assessments and identify and support the development plans.
  
• Liaise with Global Education
  
• Create project plans, document delivery timelines, resource requirements, budget oversight and deliverables.
  
• Manage local training logistics in partnership with the Education Project Lead.
  
• Coordinate program/project logistics (i.e. participant and independent travel, shipping, training material, venue BEO, borrowing merchandise, offsite meeting logistics, etc.)
  
• Supplier negotiations and establishing local business connections.
  

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