Retail Excellence, Programme Performance Lead

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

A rare opportunity to join our Retail Excellence team as Programme Performance Lead is responsible for leading the end-to-end success strategy and measurement of Retail Excellence programmes. This includes the Focus Door strategy, Retail aspects of Online to Offline services, Guest Experience, and Retail Training programmes. The key purpose of the Retail Excellence Programme Performance Lead is to collaborate with Retail Excellence team members to assess, plan, target and drive the performance of global programmes implemented in the regions - ensuring impeccable communication, analysis and support to regional teams during the full programme lifecycle.

RESPONSIBILITIES

• Develop templates and reports to measure performance of Retail Excellence programmes in partnership with Commercial Strategy & Performance, Client & CRM, and Digital O2O teams
• Provide meaningful and actionable analysis and communication around results to our regional counterparts in Retail, Training and O2O
• Support Retail Excellence colleagues to devise Retail tools and content that will have the most effective impact on set objectives and KPIs
• Identify opportunities to improve the success of Retail programmes, through cross-referencing and combining both data-oriented and anecdotal insights from regional results and feedback
• Own the relationship with our external vendor for the Guest Experience programme, ensuring the relevance, quality and effectiveness of the tool at all times
• Lead on all business-driving aspects of the Focus Door strategy - using commercial expertise to develop solutions for target-setting; incentives; live, weekly and monthly reporting; monthly KPI challenges; and
influential communication of results and ranking across the store network
• Influence relevant stakeholders around the business to make decisions that are deeply rooted in improving the Retail teams' and Clients' experience
• Participate as a key contributor in annual Retail conferences, leading on performance elements and supporting on content strategy and execution plans to drive effective implementation of goals in regional roll-out phase

PERSONAL PROFILE

•Experience in business analysis, preferably in Retail
• Must have worked within a regional or global office developing reporting tools for senior stakeholders
• Confident with cross-functional collaboration with a variety of teams including Strategy, Merchandising, Client & CRM, Digital
• Strong ability to gauge and balance requirements of senior stakeholders with the practical reality of a store environment
• Strong command of Excel, PowerPoint and other MS tools

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.