Associate Manager, Store Operations

Associate Manager, Store Operations / Supplies & Packaging, Process Implementation / Efficiency / New York, NY

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.

Primary Purpose: The Associate Manager, Store Operations / Supplies & Packaging, Process Implementation / Efficiency will support the supply / packaging needs for North America Retail and Outlet stores. This position will also focus on store efficiency, process implementation / improvement and back of house organization / optimization managing the development and implementation of new and updated processes supporting day-to-day field operations and key field initiatives.

The successful individual will leverage their proficiency in Store Operations to...
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Act as the primary contact for Bunzl for day-to-day supply and packaging management.
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Review weekly suggested order quantity and packaging runout reporting from Bunzl and communicate when inventory is getting low to ensure time is available for updates (if necessary) and reordering.
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Review weekly Bunzl invoices, auditing select stores to ensure that ordering matches what was invoiced and conduct month-end budget reconciliation; identify any unusual activity that may require follow-up.
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Review the Bunzl supply lists and update as needed for all or select stores. Includes maintaining and updating item caps and ordering frequency as necessary. Complete monthly audit of the Bunzl website to ensure all items display as expected, including channel and store specific items.
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Partner on the development of the of the annual supply budget. Monitor monthly store level supply ordering and identify any unusual activity that may require follow-up.
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Assist with special order requests for new store openings, renovations, relocations and closings.
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Manage inbound communication from the field and Multi-Managers via the Retail Supplies inbox by fielding questions and partnering with Bunzl to bring any questions / issues to resolution.
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Partner in developing communication needed for stores, including distribution of promotional / seasonal packaging, drop shipments, and changes to items / ordering process.
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Partner with Customer Experience and Coach Services team on monogramming and Coach Create strategy and execution. Review open monogramming work orders in Maintenance Online and coordinate with vendors to ensure store monogram machines are maintained and operational.
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Lead annual uniform purchasing in partnership with Customer Experience, Product Planning, Accounting and global Store Operations teams.
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Review / audit Retail store uniform orders and submit to allocation for order processing .
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Review / audit store business card orders and approve orders as necessary.
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Develop, update and maintain back of house organization guidelines. Focus on optimization of on-site space in order to eliminate / maximize effectiveness of off-sites. Partner on backroom layout review for new stores and renovations / relocations.
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Manage the off-site process in partnership with Leasing and Field Leadership. This includes the off-site vehicle process, where applicable.
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Maintain a strong working knowledge of all policy and procedure. Identify opportunities for simplification and streamlining of operational processes.
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Stay current with changes to the business that could necessitate process updates. Develop and define requirements for the changes / enhancements necessary to support the business. Define and prioritize any new needs in order to manage them within the current priority list and within available resources.
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Manage, coordinate and communicate hotsheets for all in-store events and activations by working cross-functionally to develop clear and consistent communication.
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Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues from stores and MMs.
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Support Store Operations initiatives / projects on an as needed basis.

The accomplished individual will possess...
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Strong written and verbal communication and presentation skills.
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Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.
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Experience working across many functional areas of a company. Can successfully relate to and communicate with individuals at all levels of the organization and can collaborate with various backgrounds and styles.
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Ability to gain consensus and work in a challenging, fast paced and highly collaborative environment.
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Ability to implement strategies, monitor progress and make necessary adjustments to achieve objectives.
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Ability to proactively troubleshoot and problem solve.
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Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
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Creativity, practicality and ability to deal with complex business matters.
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Superior follow through, organization and customer service oriented.

An outstanding professional will have...
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An Associate's degree is required, a Bachelor's degree is preferred with a minimum of 3-4 years of relevant work experience preferably in a similar role or as an Operations Manager in a store.
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Strong computer skills & overall systems savvy, with advanced working knowledge of MS Office and Adobe applications.
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Curiosity and a passion to learn and to make an impact.

Our Competencies for All Employees
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Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
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Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
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Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
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Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
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Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
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Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
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Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
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Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
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Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
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Building Effective Teams: Blends people into teams when needed; creates strong morale
and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-JL3. Visit Tapestry, Inc. at http://www.tapestry.com/