Assoc Analyst,Ops-Store System - Winder, GA

Winder, Georgia, United States
23 Apr 2022
27 May 2022
With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.


This position supports the replacement, testing,configuration, and deployment of all In-store technology. This includesadvanced troubleshooting of all Retail store IT hardware & software,including POS Registers, phone, music systems & mobile devices. TheAssociate Analyst Operations coordinates with the Hardware Group, In-StoreInstallation team, Store Operations, and Store Solution Center (SSC).


• Maintainsinternal support queue. Providing timely ticket updates and order status usingZendesk.

• Coordinateswith internal support to configure, ship and deliver store hardware systems.

• Receivesall returned RMA and newly purchased equipment.

• Managesthe POS Hardware physical inventorying following the inventory processes andprocedures.

• Placesinventory replenishment orders to maintain minimum stock levels for allinventory items.

• Managesthe stores POS Hardware Support Queue.

• Configuresand ship replacement hardware.

• Diagnosesand repairs of Point of Sale systems, PCs and phone & music systems.

• Supportsthe deployment of new stores, remodels and relocations as needed.

• Supportsstore closing processes.

• Supportsstore technology remotely via phone support as needed.


• HighSchool diploma or GED

• Preferredminimum 1-year experience in Retail Support environment

• Preferred1+ years' experience in warehouse environment

• Minimumof 1year work experience with Windows based operating systems.

• Minimum 1year working knowledge with hardware, peripheral support and connectivity. POSpreferred

• CompTIAA+ Certifications preferred

• Proficiencyin various administrative applications including MS Office suite

• Experiencein internal ticketing systems (i.e. ZenDesk, Track-it, Remedy, Oracle, etc)preferred

• Must beextremely detail oriented

• Excellentverbal and written communications skills are required

• Excellentproblem-solving skills are required

• On-calland available to respond to request after-hours/weekends

• Must havethe ability to work in a fast pace environment and react to situations as theyarise

• Must beable to work independently with minimal supervision

• Must bedependable, punctual, and reliable

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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