Manager Employee Experience (m/f/x) - Tommy Hilfiger & Calvin Klein

Düsseldorf, Germany
24 Apr 2022
17 Sep 2022
Human Resources
Full Time
PVH is one of the most admired fashion and lifestyle companies in the world. Our brand portfolio includes the iconicCALVIN KLEIN and TOMMY HILFIGER, as well as a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That's the Power of PVH.

The head office for the DACH and EEC markets which include 13 countries with more than 2600 employees is located in Duesseldorf and home to around 500 employees.

We`re searching for talented individuals with a consultancy mindset and solid HR experience that will be responsible to understand the voice and the needs of our associates and drive concrete initiatives and measures that respond to these as well as deliver on business requirements. Pairing detailed HR knowledge with a service mindset, this role will challenge and shape HR processes and practices to deliver up to our vision of providing best-in-class HR services. Having a deep understanding and affinity for HR data, insights and analytics, this role will actively drive KPI-based decisions and improvements along the talent life cycle.

In addition, this role will drive our health and well-being policies and their implementation.
Moreover, the role will help in continuously improving our benefits portfolio according to constantly changing circumstances and will be the owner for our hybrid smart work approach.
In this role, you will closely collaborate with multiple stakeholders from all levels in the organization mainly but not limited to management, all HR functions, facility management and legal.

A day in the life of a Manager Employee Experience (m/f/x):
  • You will act as employee advocate partner & collaborate to implement business decisions and influence understanding of these across the business
  • Voice of the Associate: You will develop a keen understanding of the voice of our Associates, understanding their needs and ensuring we deliver on these
  • You will shape all foundational people services support through the right balance of employee experience, efficiency, systems automation and human touch
  • You will lead Engagement & Pulse Surveysin the region and evolve, embed initiatives across the employee life-cycle
  • You will track, analyze and interpret data for areas of responsibility and feedback with insights/ recommendations to the business/HRBP focusing on prevention
  • You will own health & safety policies, ensure they are updated and revised as needed to ensure a constantly safe working environment, take care processes are maintained across the work place
  • You will be the expert for our hybrid smart work model and continuously define and update policies, take care of implementation and improvement
  • You will define, implement and evolve benefits and amenities for our associates to increase the Employer Value Proposition
  • You will develop & drive a culture of care ensuring all aspects of health & well-being are being considered and supported
  • You will maintain vendor relationships and service level agreements across areas of responsibility
  • You will lead and own HR investigations for complex complaints & allegations including, but not limited to retaliation, ethics violations, hostile work environment, unfair treatment and violation of company policies.

What do we need from you? You have:
  • A university degree, post-secondary education or post graduate diploma in human resources, psychology, social science, labor law or equivalent
  • A minimum of 5+ years of experience in people operations or HR generalist roles
  • Experience working in an international fast paced environment
  • A proven track record of having a customer-centric mindset, with focus on understanding our associates & delivering a seamless, intuitive experience to associates
  • Interaction and advisory skills and high degree of empathy
  • The ability to deal with all levels of seniority within the business
  • The ability to remain professional and courteous with customers at all times, especially handling difficult situations
  • An affinity for data and an analytical mind-set
  • A high sense of urgency and problem solving skills
  • The capability of multitasking in a busy, high volume environment and the ability to effectively manage time, prioritize tasks and work within deadlines
  • A system affinity and experience of building and implementing processes

What you can expect from us:
  • The possibility to work from our beautiful head office which is located at the famous Medienhafen in the heart of Duesseldorf
  • A hybrid smart work program that empowers our associates to work at their preferred location within a flexible schedule
  • We foster a culture of development, offering training and learning opportunities through our very own PVH university
  • Multiple employee benefits such as employee discounts, mobility offers, internal sports classes and other well-being initiatives
  • During covid-19 crisis the health and safety remains a top priority for PVH. We have issued guidelines and implemented measures for a healthy work environment that we carefully monitor and adapt.

PVH is committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.