Product Design Manager - Gift Cards & Gifting (all genders)

Zalandoâ€<â€< is a leading European online platform for fashion and lifestyle, connecting 48 million customers in 23 countries to over 5.800 brands. Founded in 2008, Zalando transformed through the innovations of our currently 17.000 talents from 140 countries.

Zalando’s aspiration is to reimagine fashion for the good of all and be a more sustainable platform that is inclusive by design. In Zalando’s Gifting and Gift Cards Program our focus is enabling customers to create moments of joy for the people they love and appreciate.
WHERE YOUR EXPERTISE IS NEEDED
Shape the future of Gifting and Gift Cards: You identify customer problems related to gifting, define compelling visions, design innovative solutions and deliver coherent, step-changing experiences across the whole customer journey together with Engineering, Product Management and Analytics.

Foster collaboration across disciplines: You craft narratives that energize the team and create a safe work environment where team members feel engaged around a common objective and empowered to create impact; you involve stakeholders to orchestrate customer experience improvements and innovations.

Start and lead a design team: As a Design Manager in the Gifting and Gift Cards Program you will hire and lead the design team (a full-time experienced designer and occasional project staff as need be), supporting them in the day to day and in their development journey at Zalando.

Partner across the design community: You further the design culture and shape ways of working within the Gifting and Gift Cards Program; you share your experience and expertise with the wider Zalando design community consisting of well over 200 practitioners as well as beyond Zalando.
WHAT WE ARE LOOKING FOR ...
Empathy: You have the mindsets and methodologies to understand your customers and are inspired to dive deep to solve meaningful problems that make them feel valued; you also understand and meaningfully engage stakeholders and are comfortable with work touching many different teams.

Leadership: You are a seasoned design professional and likely led people before; you can support your team through moments of ambiguity and create a safe and inclusive environment in which people perform at their personal and collective best.

Craft: You can roll up your sleeves and get your hands dirty in the design craft, choreographing delightful solutions across devices and throughout the customer journey; to land this role you will share raw artifacts from defining design strategy and executing tactically in complex environments.

Experimentation: You take a forward-looking generative approach and make design decisions based on evidence; you guide your team to solve problems across disciplines; you know when to work iteratively and when to take bold bets.

Storytelling: You give structure to new challenges and create clarity through communication within the team and across the organization; you bring team members and stakeholders along by telling compelling stories and communicating a clear customer experience vision.

ZALANDO BENEFITS
Career Development

• We offer peer-to-peer performance reviews twice a year
• Learn and develop through our extensive Zalando training platform
• Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
• Support from an international team of experts; mentoring and professional development opportunities

Wellbeing

• 2 days paid leave per year for volunteering
• Minimum of 27 holiday days per calendar year
• Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
• Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility

• Flexible working hours
• Relocation assistance for internationals
• If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

Financial

• Access to the employee shares program
• 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
• Discounts from a wide range of external partners

Family

• Employee parents’ forums and employee resource group
• Supported transition into and out of parental leave, with a buddy and re-onboarding plan
• 3 fully-paid child sick days per year
• Free counseling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute

INCLUSION AT ZALANDO
We are committed to building diverse and inclusive teams. We welcome applications from people across dimensions like gender identitiy, sexual orientation, ethnic and religious background, disability status.

At Zalando we only assess candidates based on qualifications, merit, and business needs. We only need to know why you are great for this role so avoid including your picture, age or marital status in your CV.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.Better diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
MORE ABOUT ZALANDO
It’s the perfect time to join Zalando as we transform from ecommerce pioneer to a leading platform for fashion and lifestyle in Europe. Help us serve the 48 million customers who visit us more than 7 billion times per year for inspiring styles with unmatched convenience.

do.More sustainability strategy: https://corporate.zalando.com/en/sustainability

Zalando values: https://jobs.zalando.com/en/our-founding-mindset

Follow us on Instagram: instagram.com/zalandodesign

Please note that all applications must be completed using the online formâ€"we do not accept applications via email.