Customer Experience Intern (F/M/D)

26 Apr 2022
08 Jun 2022
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 650 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

Vestiaire Collective is looking for an Intern to join our Customer Experience team as a Customer Experience intern for a period of 6 months.

About the role

You will report to the Customer Experience Manager within the Experience department. Our team is in charge of ensuring we deliver a great experience to our customers, both on the buyer and seller side.

What you'll do
  • You will play an active role in the definition and implementation of strategic & innovation projects for Vestiaire Collective. You will work on all aspects of global customer experience across a wide array of internal topics (customer-centric strategy, automation, chatbots, personalization, new channels implementation - whatsapp, kakao, wechat ...)
  • You will be involved on long-term projects and work closely with key internal stakeholders (marketing, customer service, operations, CRM, data, regional teams...)
  • You will assist the team on ad-hoc requests and presentations requiring data analysis and research (including for top management)

Who you are
  • Currently doing a Bachelor or Master's degree in Business or Engineering schools
  • Previous internship in consulting, strategy, M&A or e-commerce is a strong plus
  • A Strong "get things done" mindset:
    • Commitment to tight ETAs
    • Working smoothly on a matrixial organization
  • Strong analytical skills:
    • Pay attention to details & ensure data accuracy
    • Proficiency with Excel
    • SQL is a plus
  • Be structured, organized, synthetic, fast learner and motivated by E-commerce and Fashion industry
  • Enjoy working as a team-player and learning from others
  • Fluent in English (working language is English), French is a plus

What we offer
  • A meaningful job with an impact on the way people consume fashion and promote sustainability
  • The possibility to work remotely 50% of your time
  • The opportunity to do career defining work in a fast growing French-born scale up
  • The possibility to work as part of a global diverse team with more than 50 nationalities
  • 2 days to help Project - reinforcing your activist journey and volunteer for an association
  • Significant investment in your learning and growth
  • Competitive compensation and benefits package
Vestiaire Collective is an equal opportunities employer