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EYEWEAR Sales Support Specialist Portugal

Employer
Kering
Location
Lisbon, Portugal
Closing date
28 May 2022

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Function
Wholesale
Level
Manager

Job Details

Summary
About us

Kering Eyewear is the world leader in Luxury and Hi-End Eyewear (Frames & Sunglasses), developing a unique 'ensemble' of powerful brands.

We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.

Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

Job Description

Your opportunity

You will support the Sales Support Team in:
  • Working along with the sales team on delivering customer service excellence
  • Being the communication between the sales team and other departments
  • Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion
  • Ensuring compliance with sales business policies


How you will contribute
  • Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
  • Managing order flow from order entry to order delivery in compliance with agreed trade terms
  • Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
  • Managing backorders ensuring a clean customer portfolio
  • Acting as customer's first point of contact in case of commercial and/or logistics claims
  • Showing active participation in both organisational preparation and execution by supporting:

i.Sales events such as Buying Days

ii.Collection presentations

iii.Showroom appointments
  • Issuing sales/customer-related reporting to the benefit of both sales team and customer
  • Implementing and enhancing customer service-related procedures, processes and systems
  • Participating to ad hoc sales-related activities and/or projects
  • Support the day-to-day activities
  • Support the Sales team during the commercial appointments and events with the customers


Who you are
  • A university graduate with a bachelor's degree in Foreign languages, Marketing, Business Administration or Fashion/Retail Management with excellent results
  • Proactive person with "hands-on mentality" and communication skills
  • A Problem solver
  • A reliable and structured team member
  • Creative, innovative and with a passion for the fashion and luxury industry
  • Fluent in Portuguese & English
  • Spanish is considered a plus
  • Proficient in Microsoft Office programs, mainly Excel and PowerPoint
  • SAP is considered a plus


Why work with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Job Type
Regular

Start Date
2022-07-01

Schedule
Full time

Organization
Kering Eyewear España SL

Company

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