Manager, Mobile App Analytics for Bergdorf Goodman

Recruiter
Neiman Marcus
Location
Chicago, Illinois, United States
Posted
29 Apr 2022
Closes
23 Jun 2022
Ref
21147
Function
Ecommerce
Level
Manager
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

DESCRIPTION

Responsible for the budget control, quality, and scheduling of all projects assigned.

The Opportunity

Darcy Penick, President of Bergdorf Goodman and one of the first leaders in pure-play fashion e-commerce, has built a team of industry pioneers who are bringing their collective expertise and commitment to operational excellence to the world of Bergdorf Goodman. As the destination to discover best in class designers, emerging brands and exclusive products, Bergdorf Goodman provides customers with transformative experiences that embody the definition of modern luxury. Today we continue to evolve demonstrated by our significant growth within the business.

Summary

Neiman Marcus Group (NMG) within the analytics team is looking for a smart, hands on, and driven manager to grow Bergdorf Goodman's mobile app capabilities. This role will collaborate closely with the Senior Manager, Product (Website + App) for Bergdorf Goodman.

This person will have experience with mobile app reporting more specifically, will be the subject matter expert for the organization when it comes to mobile app analytics - what we need to track, how to track it, where to report out on it. The candidate will understand the distinction in performance reporting when it comes to app vs website including performance marketing and conversion funnel. Other types of data could include mobile app store insights, quality/experience-based metrics and 3rd party reviews.

This is a remote position.

Key Performance Elements/Responsibilities:
  • Identify mobile app key performance indicators (KPIs) and integrate into Bergdorf Goodman's analytics culture, including tagging, dashboards, and analytics
  • Provide app reporting including the ability to view the website and app in the same Adobe Analytics reporting suite
  • Create an app quality scorecard, and provide measurements both on a weekly, monthly, quarterly, and quarterly basis
  • Develop Bergdorf Goodman app reporting, including installs, engagement metrics, device, and mobile messaging
  • Accelerate acquisition of high-quality new digital customers though personalization enhancements, micro segmentation reporting, and work with and optimize data science models
  • Develop an app performance marketing strategy, managing new customer by device and program, AOV, and re-shop rate (both via the app and across channels)
  • Build integrated service ecosystem across the app, as well as the implementation of a digital asset management tool.


Minimum Entry Education and Experience:
  • 4-year Degree, preferably in a quantitative or technical subject such as in Marketing, Finance, Economics, Statistics, Mathematics, Engineering, or Computer Science
  • 4+ years of experience working in working in mobile app analytics or other related analytical capacities
  • 4+ years of experience using web analytics tools such as Adobe Analytics, Google Analytics, or similar
  • Hands on experience using any coding language (SQL, SAS, Python or R) to transform, manipulate and analyze data preferred
  • Experience using data visualization tool (Tableau, PowerBI)
  • Retail experience preferred with specific knowledge of retail apps

Knowledge/Skills/Abilities:

  • Strategic and critical thinker. Able to partner with business teams to identify key questions to answer, and arrive at solutions
  • Strong communicator. High-level business acumen, able to synthesize data and share conclusions with both technical and non-technical audiences
  • Ability to improve analytics maturity and drive the adoption of data driven decision across Bergdorf Goodman
  • Ability to effectively partner with cross functional teams across all levels of the organization
  • Ability to manage multiple projects simultaneously and work autonomously with minimal supervision under tight timelines and with quick turnarounds as needed
  • Passion for excellence. High energy, self-motivated, and results oriented
  • Demonstrate ability to build strong working relationships with business leads, and key internal and external partners
  • High-level business acumen, excellent verbal and written communication skills, and ability to effectively present analytics data to business users


About Bergdorf Goodman

As the house of extraordinary taste for almost 120-years, we are New York's original icon of style. The legendary window on inventive inspiration, discerning since day one, we define the culture of fashion. We are a community of "creative ingeniuses" cultivating experiences beyond the expected, and nurturing ideas that inspire the joy of discovery. We thrive on bringing exceptional creative talents together. We are unabashedly luxury. And luxury is ours to define. We are Bergdorf Goodman.

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