Technician II, Operations - PT - 11215 Metro Pkwy

Recruiter
Chico's
Location
Fort Myers, Florida, United States
Posted
30 Apr 2022
Closes
15 Jun 2022
Ref
9111
Function
Marketing
Level
Manager
With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

POSITION OBJECTIVE:

This position is responsible for providing advanced technical assistance to computer system users. This position answers questions and/or resolves computer problems for clients in person, via telephone or from remote location. This position also, if needed, provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

FUNCTIONAL RESPONSIBILITIES:
  • Administers the daily performance of various computer systems, networks, and applications.
  • Responds to user inquiries via phone, email, tracking system, or in person regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Sets up computer equipment for associate use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Installs and performs various levels of repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Maintains related inventory; documenting the receipt, storage, movement and disposal of various hardware and software items.
  • References technical manuals to confer with users and conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Assists lower-level technicians with major hardware or software problems; refers defective products to vendors for service.
  • Aids in the development of training materials and procedures, or trains users in the proper use of hardware or software.
  • Confers with staff, users, and management to establish requirements for new systems or modifications.
This position may be found in multiple brands. Some duties may vary from brand to brand.


QUALIFICATIONS:

  • High School Diploma or GED required; Associate degree in Computer Science preferred
  • 1+ years' experience with Windows 7 and Microsoft Office, PC re-imaging
  • 1+ years' experience with PC and laptop hardware
  • Basic knowledge of PC desktop support
  • Basic knowledge of local and network printer support
  • Intermediate knowledge of Networking and Windows based servers
  • Intermediate knowledge of ticket-based tracking system
  • Good verbal and written communication skills
  • Ability to work with minimal supervision
  • Ability to work independently, in a team environment and effectively meet project deliverables on time.
  • Ability to make solid recommendation on basic to intermediate issues and execute them Must be dependable, punctual, and reliable
  • Certification in A+


Preferred Certifications:

  • Certification in Server + or Network+
  • Certification in Microsoft MCP, MCSA, MCSE
  • Certification in Cisco CCNA


Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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