Marketing Production Assistant - CRM - FARFETCH

UK London
30 Apr 2022
17 Jun 2022
Full Time
We are looking for a CRM Production Assistant to join the Marketing Production team at Farfetch to support our Loyalty initiatives. This team is responsible for the day to day content management across multiple retention channels.

You will be helping building emails in 14 languages, proofing (QA) and requesting translations. Having outstanding project management and technical skills are key for this role as it will be supporting on segmentation and personalization for our Farfetch loyalty customer ranging from low tier to VIP customers.

We are looking for someone with good technical understanding, great attention to detail and experience in a similar role within email production.

what you'll do

    • You will help building Farfetch's weekly emails and in-App campaigns delivered in multiple languages using existing templates.
    • You will work with Digital Designers and Front-End Developers to help optimize designs and implement testing to improve customer experience.
    • You will work closely with the CRM + Loyalty team to enable a fluent workflow.
    • Implement a robust QA processes to ensure all emails and push campaigns are executed perfectly on send.
    • You will work closely with the Linguistic Service team to manage translations and feedback processes for all loyalty campaigns.
    • You will be helping to troubleshoot and fix errors.

who you are

    • You are organised, methodical and interested in managing processes
    • You have great attention to detail and ability to prioritise in a fast-paced environment
    • You have the ability to work under pressure, on multiple projects to tight deadlines
    • You have a basic understanding of web and email development principles
    • You have an interest in Email marketing & CRM
    • You have experience working in a similar role, ideally with experience in ecommerce
    • You have preferably some experience using an ESP or the desire to learn new technologies
    • You have outstanding organizational and communication skills

Consisting of more than 100 people split across 10 teams, we look after both digital and brand marketing. We're a team of experts across Performance Marketing, SEO, CRM, Analytics and Data Science Advertising Sales, Editorial, Online Communications, PR & Brand Events and Creative. Working across all of the global markets, we make sure Farfetch remains high and mighty with both new and existing customers; all the while setting the brand apart from our competitors and making sure we are always one-step ahead of the curve.${description2}

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