Private Client Operations Assistant - FARFETCH

Location
US New York
Posted
30 Apr 2022
Closes
18 May 2022
Ref
176bf530-debb-4f2c-8aaf-84e1a574cd01
Function
Technology
Hours
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

PRIVATE CLIENT

We're dedicated to delivering the ultimate luxury shopping experience to our most loyal clients around the globe. Our powerhouse team made up of Personal Stylists, Marketing, Client Development, Customer Service and Operations are committed to ensuring our clients receive an unrivalled premium service - available only on FARFETCH.

NEW YORK

Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best connected office neighborhood. The beautifully designed office has 360 views and tall windows to bring the outside in. We have a communal kitchen that brings the team together for Family Lunch and Happy Hours. The office is open plan with plenty of rooms and booths to take a private call, have time to relax and work in private or have a large collaborative meeting.

THE ROLE

The Private Client Operations Assistant will support operational responsibilities, processes, systems, and training related to the Private Client team. You will also assist global projects focused on achieving operational efficiency as we scale and grow our Private Client offering. We're looking for someone with an understanding of the luxury fashion market, who can apply their knowledge to operational practices.

WHAT YOU'LL DO

    • Daily you'll help execute the Private Client Global Operations vision and strategy
    • You'll learn systems and processes to support the teams with any challenges
    • You'll work with the Premium Service team in supporting service operations
    • You'll be a point of contact for regional teams
    • You'll assist local Private Client Leaders and meet their operational needs
    • You'll assist on ad-hoc Private Client projects that improve sales growth
    • You'll help manage the Private Client sales, marketing, and retention budget
    • You'll support the Operations Manager and Operations Executives in developing tools and ways of working to create a motivated and efficient local Private Client team
    • You'll communicate new processes to local partners in the business, to keep them informed and equipped to support the Private Client function
    • You'll help manage the Affiliate program


WHO YOU ARE

    • You have 1+ years of operations or personal shopping experience within the luxury fashion market
    • You have advanced Excel skills to assist with data entry
    • You enjoy problem-solving and taking on new challenges
    • You have excellent written and verbal communication
    • You'll be comfortable with a flexible approach
    • You'll be able to meet deadlines
    • You have computer literacy and an understanding of the digital world


REWARDS & BENEFITS

    • FARFETCH Equity plan and annual discretionary bonus
    • Medical, dental, vision, with flexible spending account
    • 401K plus company match, PTO and volunteer days
    • Wellness, and cell phone reimbursements
    • Family Lunch, catered weekly when in office


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


Join the Private Client team in Regional Operations!${description2}

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