SAINT LAURENT Department Manager (Bicester)

Recruiter
Kering
Location
Bicester, United Kingdom
Posted
30 Apr 2022
Closes
30 May 2022
Ref
R082470
Level
Manager
Summary
ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the sociocultural landscape. In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe. Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

ROLE

The Department Manager is a true expert and professional in the categories they oversee. They are responsible for promoting brand engagement with clients, as well as team members in order to achieve the quantitative and qualitative goals assigned to the department.

Reporting directly to the Store Director, the Department Manager will support and drive the business thro ugh consistent analysis of the department' s performance and efficiency. The Department Manager is a true leader and motivator, who takes responsibility for the c oaching and development of their team in order to excel .

MISSION

  • Supervise sales to ensure customer engagement and ensure the quali tative standards required by the brand are maintained
  • Ensure that the department upholds an excellent and professional level of customer service at all times
  • Ensure your team are kept informed of store performance and KPIs , as well as drive KPI performance
  • Implement action plans defined with the HQ and Store director and guaranteefollow up at store level
  • Identify and develop the strengths of each team member, supporting professional growth through training and coaching
  • Support the Store Director in co-ordinating and delivering: m orning briefings, one to one meetings, personal development plans
  • Personally manage all delicate situations regarding issues related to the product
  • Adhere to , inform and follow-up on all Company Policies & Operational Procedures
  • Build a network who have an impact on local and international luxurybusinesses in order to promote customer loyalty, esp ecially with Top Clients andVIC s
  • Always lead by example and act as a brand ambassador


PROFILE

  • Significantexperience in the sale of luxury goods or retail
  • Proven management experience and the ability to achieve results through providing constructive, feedback and coaching
  • Product sensitivity and extensive product knowledge within the category
  • High sensitivity to customer experience and loyalty
  • Detail orientated and highly organised with the ability to prioritise the needs of the business
  • Adaptable, transparent and curious in your approach
  • Willingness to be involved in innovative projects
  • Excellent interpersonal skills and a passion for providing excellent customer service
  • A positive attitude with ambition to learn and develop


Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Regular

Start Date
2022-06-01

Schedule
Full time

Organization
Yves Saint Laurent UK Ltd