Manager Retail Performance & Operations

Tiffany & Co.
New South Wales, Australia
03 May 2022
04 Aug 2022
Full Time
About the role:

We have a Retail Performance Manager role currently available in our Sydney head office.

In this role you will report to the VP/MD for Australia/NZ & collaborate with regional & market functional teams and market retail leaders and their store leadership teams to improve retail performance and retail excellence across the ANZ market. The Retail Performance & Operations Manager monitors and reviews the performance of each store and partners with the VP & MD and market retail leadership to enhance performance across sales, client experience, store and team productivity, operations, client services and compliance. The Retail Performance & Operations Manager also collaborates with store leadership and the local loss prevention/facilities and CVM teams to ensure that all stores reflect the Tiffany brand image at all times.

Responsibilities (include but are not limited to):
  • Design tailored store by store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the client experience.
  • Lead and plan activities in store to deliver client service results with full support of regional/local teams.
  • Lead and/or take a proactive role in local projects and execute business initiatives including but not limited to: store incentives and/or retail specific projects when required.
  • Monitor operational performance of client services and store operations inclusive of inventory flows and accuracy, team operational productivity, stock organization and training through hands on coaching in store and partnership with retail therefore ensuring solid cross-functional client services/operational knowledge for all team members, inclusive of new hires, with continuous coaching in support of service excellence.
  • Foster day-to-day operational excellence mindset in the market and build community amongst teams
  • Lead market and individual store inventory accuracy and integrity plans through analysis, teams, & processes to reduce: shrinkage in close partnership with Global Protection, Local Loss Prevention and Compliance on Company policy and procedure
  • Lead retail projects such as store openings, pop ups, delivery schedule, pullbacks, logistics in partnership with Merchandising, Supply Chain/ Logistics.

  • Experience in luxury retail with a track record in retail analytics, KPIs and proven leadership
  • Business Acumen, numerical agility
  • Demonstrates an entrepreneurial spirit, adapts quickly, and develops client and people centric solutions
  • Demonstrates agility and adaptability to a changing market and competitive environment
  • Effectively communicates the ‘why' and Inspires others to be agents of change
  • Creates the right conditions for cooperation within the team; motivates, drives and inspires
  • Empowers team and holds self & others accountable

Benefits and perks
  • Employee merchandise benefits and milestone gifts.
  • High performing, caring, fun and dynamic team.
  • Endless career opportunities with the world's largest luxury group - LVMH!
  • Never-ending training and individual up-skilling opportunities.
  • Great mentoring from highly experienced management team.
  • Global opportunities for networking and cross-collaboration.
  • Wellbeing and Charitable Giving/Volunteering Program.
  • A vibrant, positive, innovative and collaborative team culture.
  • Can flourish in a diverse and multi-cultural environment, embrace differences, is curious and open minded.

About the business

Tiffany & Co. is one of the world's most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed.

Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience ( Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

To apply, please click Apply for this job now and include a cover letter and resume.

Blue Box. White Ribbon. That's a wrap.

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