Tailor

Location
New York, New York, United States
Posted
04 May 2022
Closes
03 Jul 2022
Ref
206383852
Function
Marketing
Level
Manager
Hours
Full Time
Why Join Us
The Ermenegildo Zegna Group is one of Italy's most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we're as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY
As Tailor for Zegna, you will provide the highest-level alterations service to all customers. The Tailor will monitor the Tailor Shop productivity and troubleshoot issues that arise accordingly.

Reporting directly to the General Manager, you will serve as a brand ambassador through customer service and quality of altered apparel.

HOW YOU WILL CONTRIBUTE
  • Serve as an ambassador of the brand by presenting to every client the details of each garment when being fitted
  • Produce work to the highest quality with a desire to learn and improve in areas where growth is necessary
  • Monitor and take ownership of the quality of all apparel which leaves the Tailor Shop to ensure they meet the quality standards of Zegna
  • Ensure clients are receiving highest level of customer service with respect to alterations and that Zegna customer service standards are upheld
  • Communicate any potential issues within the Tailor Shop on a daily basis with the General Manager
  • Recognize problems within the Tailor Shop and the production of garments, analyze and generate solutions along with the General Manager
  • Work with Customer Advisors to resolve customer-related issues
  • Monitor garments daily due for delivery and follow through to ensure deadlines are kept
  • Troubleshoot amount of incoming garments; e.g. if too many on a given day close out particular delivery date to ensure all garments completed timely
  • Communicate with customers regarding availability of finished apparel, prior to expected completion date if there is a delay
  • Partner with General Manager in maintaining an orderly appearance in the Tailor Shop in accordance with Zegna's standards
  • Assist in overseeing and addressing issues in the Tailor Shop
  • General Tailor skills and knowledge
WHO YOU ARE:
  • Tailor tailor skills and knowledge; fitting a plus
  • Strong communication skills
  • Customer-centric mindset

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