Category Operations Lead- Women (all genders)

05 May 2022
23 Jun 2022
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by
design. We only assess candidates based on qualifications, merit, and business
needs. We welcome applications from people of all gender identities, sexual
orientations, personal expressions, racial identities, ethnicities, religious beliefs, and
disability statuses. We only want to know why you’re great for this role, so please
avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform
us of any accommodations you may need, so we can best support and assist you
throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:


The Category Operations Team- Women is a highly specialized team focusing on excellent and efficient high-quality execution of Buying and Merchandising processes. As Category Operations Lead -Women, you are leading a team of approx. 15 Operations Specialists and Managers and responsible for delivering constant high-quality process excellence in Buying and Merchandising operations.

The role is based in Berlin, Germany.
  • Responsible for leading and developing the team according to defined career paths by ensuring regular development conversations and growth opportunities
  • Steers team’s performance and results against defined KPIs/ SLAs
  • Manages team’s weekly and daily workload, priorities and processes
  • Constantly improves processes in collaboration with the Subject Matter Experts and the relevant central teams in Supply Expert Functions
  • Ensures frequent functional training formats for the team on processes, tools and best practice sharing
  • Acts as point of escalation
  • You are passionate about leading and developing a diverse team of more than 15 members with various experience and role profiles
  • With your relevant work experience in managing a large team in a fast-paced environment, you are committed to the well-being of your team, capable of adapting your leadership style to gain the trust of team members, you integrate and retain the best talent for the company
  • You encourage your direct reports to grow and achieve common goals as a team and collaborate with other cross-functional areas
  • You have strong communication skills to manage multiple internal and external stakeholders
  • You are enthusiastic to work with numbers and processes and excited about the opportunity to shape the future of Category Management
  • You remain motivated and structured in very dynamic and fast-paced environment, you embrace change and are always on the hunt for solutions
  • You speak English fluently
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance for internationals
  • If you work from an office in your role, a choice of office equipment to be delivered to you, to support you working from home due to COVID-19 safety

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents’ forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

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Please note that all applications must be completed using the online form - we do not accept applications via email.

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