Senior Director, Category Management

Recruiter
Neiman Marcus
Location
Dallas, Texas, United States
Posted
06 May 2022
Closes
09 Sep 2022
Ref
21230
Function
Ecommerce
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

This role serves as the leader for the product category reporting to both the Vice President of eCommerce and the respective category GMM/GBM in the Merchant organization. They are the owner of the online business for their product category(s), understanding results, identifying opportunities, and working cross functionally to deliver the sales plan. This role is a combination of tactical and strategic often working across multiple time horizons (ex: current season, next season, and 2+ seasons).

Responsibilities & Duties

  • Own eCommerce category strategy to drive financial targets and KPIs
  • Main partner/leader with VP eCommerce, DMM, and GMM/GBM for delivering sales and business targets
  • Represents Category Management teams with company cross-functional initiatives as needed
  • Lead in season and future eCommerce direction through strategic internal and external cross functional partnerships
  • Lead development of and partner on digital category strategy including with Site Merchandising, Marketing, and Merchant/Planning, among others, that will deliver the business and sales plans.
  • Serve as the leader for the product category, working directly with the Merchant leadership and Brand Partners to develop a clear path to grow the digital business along with actions to deliver those results.
  • Influence brand partners in conjunction with merchant team, to identify and activate levers to achieve targets based on KPI trends including financials, site metrics, customer, and marketing results.
  • Cross functional owner to ensure actionable insights are uncovered and surface new ways to drive sales.
  • Influence inventory and assortment planning (including breadth/depth and allocation) by leveraging eCommerce and competitive data to impact future business (ex: depth in key items, brand/class planning, tailored assortments, exclusives, inventory allocation)
  • Lead and manage a team of direct and indirect reports to develop and execute strategies, iterating as needed.
  • Utilize effective communication skills both written and verbal to clearly communicate business needs and objectives, results, and expectations.
  • Lead their team to identify reporting and visibility needed to gain timely insights into performance, including working with cross functional teams as needed.
  • Amplify digitally assisted selling by partnering with cross functional teams to ensure actions are tied to desired business goals and metrics.
  • Regular communication to various leaders in the organization on business results, and ad hoc questions as required.
  • Partnership with Site Monetization & Merch/Planning on aligning forecasts with each product division and lead the development of KPI forecasting (Fill Rate, Return Rate, Demand, Traffic, Conv, AOV, etc.) for each product division and for top brand partners.
  • Tailors' leadership style to appropriately set expectations and coach for growth for different levels of direct reports
  • Sets goals for Associates in alignment with department objectives and supports in Associates in achieving them
  • Provides consistent and frequent communication so all team members are aware of the financial performance, goals, and expectations.
  • Determines strategic objectives in partnership with VP eCommerce and sets priorities accordingly
  • Supports the VP eCommerce in communicating business results, including backfilling for VP as needed.
  • Fulfills leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable
  • Facilitates cross-functional communication across departments (i.e., Site Monetization, Site Merchandising, FP&A, Merch & Planning, Marketing, Operations) to maximize collaborative efforts.


Qualifications
  • 10+ years of relevant experience, luxury retail fashion experience preferred
  • 4-year degree preferred
  • Demonstrated change leadership within team and organization
  • An expertise of and passion for digital retail landscape and analytics
  • Strong analytical nature with an ability to use data and metrics to back up assumptions and recommendations.
  • Strong interpersonal skills with proven ability to effectively build and manage relationships
  • Ability to understand and drive big picture positive results and revenue for NMO total
  • Manage a business by bringing the "art" to the "science" - use your intuition and expertise fueled by data and analytics to maximize business and deliver a best-in-class online experience in your category.
  • Self-starter who relishes being an owner, getting involved in the details of the business and working with cross functional partners to make things happen.
  • Proven strength in both oral and written communication skills, including the ability to develop and deliver presentations to senior management and large groups in a professional, concise, and direct manner. Possess and ability to influence others.
  • Confidence to manage up, secure buy-in from senior leadership, and navigate challenging situations.
  • Comfort with ambiguity, ability to acquire information from multiple parties and bring structure to business processes
  • Strong organizational skills with the ability to manage multiple projects with competing demands for resources
  • Previous people leadership experience including developing, training, and growing team members to maximize their full potential.
  • Proven track record achieving results across multiple businesses
  • Advanced business acumen and analytical skills
  • Strong attention to detail
  • "Win together" mentality
  • Strong proficiency with MS Office Product Suite
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

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