SAINT LAURENT Assistant Store Director

Summary
ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

We are currently seeking an Assistant Store Director who will report to Store Director as part of our dynamic team in China.

ROLE

You will provide HR partnership to business in relation to full HR support including talent acquisition, retention and development, staff engagement, employee relations, etc. towards aligned business strategies and missions; and to work closely with TA and C&B/ER team to fulfill requirements related to Human Resources from Retail function in terms of Talent Management, C&B, Performance Management, Leadership Development and so on.

MISSION

A BUSINESS DEVELOPER

Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, customer service, and operational functions within the store

• Sell the collection and especially to the VIC/VIP
• Analyse the results, verifying daily, weekly, monthly activities and setting up yearly assessments
• Support the Store Director in reporting all the relevant information to the Headquarters and ensure to share the information with the staff
• Ensure the correct rotation of the goods in the warehouse
• Know and monitor the business environment including local competition and communicate relevant information to the Staff
• Provide high quality feedbacks and requested reports to the Store Director

Support the Store Director and lead the Department Managers in achieving targeted quantitative and qualitative goals

• Assure the recruitment, development, retainment of customers (from high qualitative data collection to "one to one" relationship)
• Implement action plans defined with the HQ and Store director and guarantee follow up at store level
• Update the Sales Staff on the KPIs and give them support to reach them

A TALENT LEADER AND DEVELOPER

Attract, develop and retain talents

• Support the Store Director in creating a team, whose activities are always motivated and competent
• Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
• Motivate and challenge the team on a daily basis
• Assist the Store Director and Department Managers with the training and developing of sales team on the operational side of the business by following up on clear goals and providing timely feed back
• Be able to manage the Department Managers and support them in their activities
• Ensure professional growth and training of the staff with a coaching approach and share the development plans with the Store Director and Operations Manager

Create and maintain a positive work environment

• Partner with the Store Director on how to handle all employee issues
• Support the Store Director in setting up: Morning Briefing, one to one meetings
• Reflect the corporate image in terms of standard and ensure that the Staff is also aligned

A BRAND PROMOTER (CUSTOMERS)

Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with Top Clients and VIPs

• Guarantee excellent customer experience including welcome and treatments
• Supervise sales to ensure customer satisfaction, engagement and that the qualitative standards required by our brand are maintained
• Assure the measurement of "in Store" actions on all channels (phone, mail, etc.)
• Manage all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly

Promote the culture of the brand internally and externally

• Oversee the clienteling approach following the guidelines provided by HQs

Ensure store atmosphere upholds brand image

A PROCESS MANAGER

Ensure that all the processes are in compliance with legal, safety, internal Requirements, sustainability , HR and stock organization

• Ensure the correct development of the Golden Rules in the store: stock / inventory, golden rules, etc.
• Ensure that the image of the Store is in line with corporate standards and that the Staff is aware of this standard.
• Support the Store Director in managing inventory activities
• Supervise warehouse stock and report to the Store Director any discrepancies
• Take all the necessary measures in order to guarantee the safety of the products and valuable materials in the store

PROFILE

• At least 3 years of experience in a managerial position
• Commitment to take part in an innovative project
• Significant experience in the sale of luxury goods or retail
• Successful managerial experience of a team (the ability to set goals, delegate work and follow up results)
• High sensitivity to customers experience and loyalty
• Precision, organizational skills,
• Adaptability, openness, listening abilities, curiosity
• High availability, responsiveness
• Product and Fashion sensitivity
• Mastering computer skills (Word and Excel)
• Exceptional customer service and interpersonal skills

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type
Fixed Term (Fixed Term)

Start Date
2022-07-01

Schedule
Full time

Organization
YVES SAINT LAURENT (SHANGHAI) TRADING LIMITED