Senior Carrier Manager Germany (m/w/d) - Connected Retail
- Employer
- Zalando
- Location
- Berlin
- Closing date
- 21 Jun 2022
View more
- Function
- Logistics & Supply Chain
- Level
- Senior Manager
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Job Details
THE ROLE & THE TEAM
The Connected Retail service gives physical retailers a chance to connect to the Zalando platform and sell products directly to our growing customer base. More than 6,000 brick-and-mortar stores in 13 European markets have already become part of our network, and generate relevant shares of their revenue through it. As part of the larger Zalando Platform, our Connected Retail operations offers software for our partners' physical stores in order to enhance sales, decrease cost and smoothen in-store operations. These solutions help our partners win in the Zalando ecosystem and beyond.
As Senior Logistics Carrier Manager (m/w/d) in Connected Retail Operations team, you will lead the team of Carrier Managers to discover, implement and manage performance of new and existing delivery & returns products for Zalando's customers.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED
Career Development
Wellbeing
Flexibility
Financial
Family
As part of the Zalando universe, Connected Retail is enabling brick-and-mortar stores to sell directly to millions of online consumers on the Zalando platform. Together with our partners and state -of- the- art technologies we are building a seamless experience for our 42 million active customers to shop from local stores. This results in greater shopping experience, product selection and availability in products, faster delivery times and more sustainable shipping.
THE FUTURE OF RETAIL IS CONNECTED
Our values: https://jobs.zalando.com/en/our-founding-mindset
do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability
Follow us on Instagram: instagram.com/insidezalando
Please note that all applications must be completed using the online form - we do not accept applications via email.
#CustomerFulfillment
The Connected Retail service gives physical retailers a chance to connect to the Zalando platform and sell products directly to our growing customer base. More than 6,000 brick-and-mortar stores in 13 European markets have already become part of our network, and generate relevant shares of their revenue through it. As part of the larger Zalando Platform, our Connected Retail operations offers software for our partners' physical stores in order to enhance sales, decrease cost and smoothen in-store operations. These solutions help our partners win in the Zalando ecosystem and beyond.
As Senior Logistics Carrier Manager (m/w/d) in Connected Retail Operations team, you will lead the team of Carrier Managers to discover, implement and manage performance of new and existing delivery & returns products for Zalando's customers.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED
- Drive the expansion of Zalando Connected Retail in existing markets through discovering, launching, and operating new delivery & returns products with last mile service providers and supporting fulfilment processes
- Lead third party carrier & product discovery, vendor contract negotiations and ongoing carrier relationship management
- Plan and support service launches to millions of customers in our international markets. Track and improve performance of our products, through performance monitoring of KPIs like order fulfillment capacity, delivery lead times, delivery promise adherence, etc
- Drive continuous improvement of our logistics network and operations (e.g. improving existing processes and workflows) with operations, product & commercial teams
- Support our strategic partners around last mile carrier management topics throughout their partner journey with Connected Retail
- Build relationships and collaborate across operations, sales, partner consulting, product, engineering stakeholder groups and senior/executive level leadership to present insights, build consensus and drive changes
- You have a university degree in supply chain management, economics, industrial engineering, engineering or similar and have at least 5+ years of relevant international professional experience, preferably in industries such as logistics, supply chain, warehousing, transport or fulfilment domains
- You have excellent German and English language proficiency
- You developed well-honed skills in stakeholder management, written & verbal communication, and negotiation with teams in commercial, technology and operations domains, you are able to effectively communicate with stakeholders from different levels
- You have experience in vendor/supplier management, quoting/tendering, contracting, defining service level agreements and maintaining ongoing productive relationships
- You are highly comfortable in using data and analytics to generate your own reports and insights, for data-informed decision making and root cause analysis
- You are proactive and action-oriented team player, who is highly organised, self-directed and motivated. You reflect regularly on your own work and are eager to grow and develop further
Career Development
- We offer peer-to-peer performance reviews twice a year
- Learn and develop through our extensive Zalando training platform
- Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
- Support from an international team of experts; mentoring and professional development opportunities
Wellbeing
- 2 days paid leave per year for volunteering
- Minimum of 27 holiday days per calendar year
- Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
- Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources
Flexibility
- Flexible working hours
- Relocation assistance available for internationals
- Home office equipment available for hybrid working, to support you working from home
- Hybrid working model with 60% remote per week
- Opportunity to work from abroad for 30 (working) days per calendar year
Financial
- Access to the employee shares program
- 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
- Discounts from a wide range of external partners
Family
- Employee parents' forums and employee resource group
- Supported transition into and out of parental leave, with a buddy and re-onboarding plan
- 3 fully-paid child sick days per year
- Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
As part of the Zalando universe, Connected Retail is enabling brick-and-mortar stores to sell directly to millions of online consumers on the Zalando platform. Together with our partners and state -of- the- art technologies we are building a seamless experience for our 42 million active customers to shop from local stores. This results in greater shopping experience, product selection and availability in products, faster delivery times and more sustainable shipping.
THE FUTURE OF RETAIL IS CONNECTED
Our values: https://jobs.zalando.com/en/our-founding-mindset
do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability
Follow us on Instagram: instagram.com/insidezalando
Please note that all applications must be completed using the online form - we do not accept applications via email.
#CustomerFulfillment
Company
Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.
Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.
Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.
- Fashion Store
Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
- Offprice
The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
- Zalando's Private Labels
Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
- Zalon
Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
- Zalando Marketing Services
The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
- Zalando Fulfilment Solutions
Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
- Zalando Partner Services
Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.
With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.
Company info
- Website
- https://jobs.zalando.com/
- Telephone
- +49 (0)30 2759 4693
- Location
-
Zalando SE
Valeska-Gert-Straße 5
Berlin
Germany
10243
Germany
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