Senior Carrier Manager Germany (m/w/d) - Connected Retail

06 May 2022
21 Jun 2022
The Connected Retail service gives physical retailers a chance to connect to the Zalando platform and sell products directly to our growing customer base. More than 6,000 brick-and-mortar stores in 13 European markets have already become part of our network, and generate relevant shares of their revenue through it. As part of the larger Zalando Platform, our Connected Retail operations offers software for our partners' physical stores in order to enhance sales, decrease cost and smoothen in-store operations. These solutions help our partners win in the Zalando ecosystem and beyond.

As Senior Logistics Carrier Manager (m/w/d) in Connected Retail Operations team, you will lead the team of Carrier Managers to discover, implement and manage performance of new and existing delivery & returns products for Zalando's customers.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
  • Drive the expansion of Zalando Connected Retail in existing markets through discovering, launching, and operating new delivery & returns products with last mile service providers and supporting fulfilment processes
  • Lead third party carrier & product discovery, vendor contract negotiations and ongoing carrier relationship management
  • Plan and support service launches to millions of customers in our international markets. Track and improve performance of our products, through performance monitoring of KPIs like order fulfillment capacity, delivery lead times, delivery promise adherence, etc
  • Drive continuous improvement of our logistics network and operations (e.g. improving existing processes and workflows) with operations, product & commercial teams
  • Support our strategic partners around last mile carrier management topics throughout their partner journey with Connected Retail
  • Build relationships and collaborate across operations, sales, partner consulting, product, engineering stakeholder groups and senior/executive level leadership to present insights, build consensus and drive changes
  • You have a university degree in supply chain management, economics, industrial engineering, engineering or similar and have at least 5+ years of relevant international professional experience, preferably in industries such as logistics, supply chain, warehousing, transport or fulfilment domains
  • You have excellent German and English language proficiency
  • You developed well-honed skills in stakeholder management, written & verbal communication, and negotiation with teams in commercial, technology and operations domains, you are able to effectively communicate with stakeholders from different levels
  • You have experience in vendor/supplier management, quoting/tendering, contracting, defining service level agreements and maintaining ongoing productive relationships
  • You are highly comfortable in using data and analytics to generate your own reports and insights, for data-informed decision making and root cause analysis
  • You are proactive and action-oriented team player, who is highly organised, self-directed and motivated. You reflect regularly on your own work and are eager to grow and develop further
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance available for internationals
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
As part of the Zalando universe, Connected Retail is enabling brick-and-mortar stores to sell directly to millions of online consumers on the Zalando platform. Together with our partners and state -of- the- art technologies we are building a seamless experience for our 42 million active customers to shop from local stores. This results in greater shopping experience, product selection and availability in products, faster delivery times and more sustainable shipping.

Our values:
do.More - our sustainability strategy:

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Please note that all applications must be completed using the online form - we do not accept applications via email.


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