(Senior) Pre-Sales Manager (all genders)

Recruiter
Zalando
Location
Berlin
Posted
07 May 2022
Closes
25 Jul 2022
Ref
4213739
Level
Manager
THE ROLE & THE TEAM
You will support our logistics sales team with partner conversations, identify their requirements, and are responsible for the technical and operational onboarding. Thereby you will become the interface between various stakeholders within Logistics, external providers and our partners. Your stakeholder list ranges across commercial, operational and technical teams. You will prepare, execute and document a variety of customer engagements, including workshops and solution overviews. Use these engagements to identify the ideal mode of operation and project manage the onboarding towards the desired operational setup. Become a trusted advisor to the customer, demonstrating credibility & capability. Develop & maintain industry insights on logistics services, key marketplaces, retailers and e-commerce in general in order to add intellectual value to customer discussions and use your knowledge to make active suggestions to enhance our service offering.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion

Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHY YOU SHOULD BE INTERESTED...
  • Strategic Partnership Opportunities. Lead the discovery and documentation of partner requirements during the sales process.
  • Project Management. Align with internal and external stakeholders on timelines, workstream activities and ownerships, and track all required deliverables once an implementation is approved.
  • Manage Launches. Monitor operational go-lives with clearly documented reporting and tracking. Promptly address process issues and manage incidents until the implementation is handed off to steady-state operations.
  • Analytical thinking. Follow an analytical approach to understand business needs and make data-driven decisions, while deducting clear requirements for different areas and defining measures for implementation.
  • Stakeholder Management. Share findings and recommendations of the discovery with Commercial, Technical, Logistics, Operational and other relevant teams to ensure that all partner needs are addressed. Identify and communicate gaps to the relevant teams for decision making and resolution.

WE'D LOVE TO MEET YOU IF...
  • You have a university degree in business, economics, logistics, engineering or similar and have at least 5+ years of relevant international professional experience, preferably in industries such as logistics/ecommerce and/or supply chain consulting.
  • Good understanding of the e-commerce ecosystem, as well as of omni- and multi channel business models or platform development.
  • You work diligently, show analytical thinking and a solution-oriented approach, and even in challenging situations you are enthusiastic through your confident appearance and goal-oriented communication.
  • Experience in managing teams and stakeholders in direct and indirect reporting lines and a proven track record in delivering projects with interdisciplinary teams.
  • Excellent communication and written skills in English with ability to communicate your insights and plans to cross-functional team members and various audiences.
ZALANDO BENEFITS
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

Wellbeing
  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

Flexibility
  • Flexible working hours
  • Relocation assistance for internationals
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

Financial
  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

Family
  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
ABOUT ZALANDO
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

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