Technical Product Support Specialist (2nd Level) (m/f/d)

Recruiter
Zalando
Location
Ansbach
Posted
10 May 2022
Closes
26 Jul 2022
Ref
4220609
Level
Manager
THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce â€" from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do â€" do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field.
  • Extensive experience working in the technical support, application support and critical operation of web applications
  • Broad working knowledge of MySQL , XML/XSD, CSV, API´s, file systems like FTP and Exposure to (PHP, Python, JSON, Javascript) would be an advantage
  • You've dealt with Ticketing/monitoring/logging tools like JIRA, Salesforce Console, Kibana & Grafana
  • Expertise in in debugging, testing , troubleshooting, root cause analysis and reproducing the issues in different environments
  • Experience in Incident Management, Problem Management and Continuous improvement strategy will be a great advantage.
  • The enhancement of application functionality and customer satisfaction are always at the forefront of your mind.
  • Your working style is well-structured, solution-oriented, and easily understandable.
  • You don't give up easily and, even in stressful situations, you remain calm.
  • Fluent in English and German language would be an additional advantage


YOUR RESPONSIBILITIES
  • You and your team are responsible for maintaining our SaaS applications.
  • You are our clients' immediate point of contact in the event of a technical problem, and you are responsible for promoting future innovations and offering solutions.
  • Monitor and work on tickets in a proactive manner to address issues in accordance with customer-agreed SLAs and protocols.
  • Reduce the number of recurring incidents by doing a root cause analysis.
  • Record and share information on current working methods and lessons learned from other parts of the business that will benefit the role and team.
  • Maintain a strong working relationship with the development and business teams.
  • Curiosity and optimization alternatives are recognized, shared solutions are developed, and changes are implemented as a consequence of your commitment.


WHAT YOU CAN EXPECT FROM US
  • You’ll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You’ll be given various learning and development opportunities to enhance your professional development
  • Flexible working hours, home office options
  • 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years
  • We are offering a cycle to work scheme, with an interest-free loan to buy a bicycle
  • Access to additional German or English classes to improve your language skills
  • A variety of health offers to support your well-being, as well as free beverages and fruits


INTERESTED?
We are looking forward to receiving your application!

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