People Services Manager, Supply Chain & Group Operations

Neiman Marcus
Irving, Texas, United States
10 May 2022
23 May 2022
Human Resources

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.


The People Services Manager would be responsible for supporting organizational goals through the effective management of the entire life cycle of the associate. This position is a strategic business partner to our Supply Chain & Group Operations pyramid, and leads a team of People Services Generalists that are geographically dispersed.

Key Performance Elements:

  • Ensure successful onboarding and orientation for all newly hired associates
  • Create and execute action plan to consistently achieve high volume recruiting goals
  • Provide consistent status updates regarding openings to business partners
  • Review and revise job descriptions as required

Associate Relations
  • Partner with management team to address performance and behavior related issues
  • Conduct internal investigations and determine appropriate action plan
  • Facilitate all separations from company
  • Conduct departure interviews and provide monthly recap
  • Provide recommendations to business partners to improve retention and engagement
  • Track and report progress of all compliance-related training
  • Manage annual review process for all associates
  • Manage all FMLA and personal leave of absence requests
  • Provide oversight for work injury program
  • Manage unemployment claims which includes participation in phone hearings
  • Maintain confidential associate records in accordance with company policy
  • Ensure compliance with all federal and state laws and regulations

Talent Development
  • Identify skill gaps and provide training recommendations
  • Partner with Corporate Talent Development team to develop curriculum
  • Facilitate leadership and management training as needed
  • Provide career counseling as needed
  • Champion a culture that encourages growth and development

Internal Communications
  • Ensure that corporate messages are delivered to all associates
  • Provide HR updates during meetings for management team as well as associates
  • Coordinate informational sessions for wellness and benefits open enrollment period

Additional Duties
  • Ad-hoc duties as required


  • At least 5 years of progressive Human Resources experience
  • At least two (2) years of Supervisory experience
  • Bachelor's degree in Human Resources Management or related field (preferred)
  • Certification in Human Resources (preferred)
  • Proven success in high volume recruiting
  • Must have knowledge of employment laws and policies
  • Motivational leader with the ability to get results
  • Must have excellent customer service skills
  • Proficient in use of MS Office, Lotus Notes
  • Experience with Taleo and Oracle HRIS (preferred)
  • Ability to handle multiple tasks simultaneously
  • Excellent written and verbal communications skills
  • Outstanding critical thinking and both quantitative and qualitative analytical skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, and conclusions to problems
  • Ability to exercise sound judgment and decision making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions
  • Excellent written and verbal communication and comprehension skills, including the ability to clearly explain complex analytical topics to a wide audience who may or may not be familiar with analytics or the subject matter
  • Absolute discretion and confidentiality regarding sensitive information
  • Ability to stay calm and work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
  • Proficient Microsoft Office skills and ability to quickly learn new programs when required
  • Demonstrated experience working with HRIS systems and tools (e.g. Oracle, Taleo)
  • Self-starter who take initiative with minimal direction and understand concepts quickly. Ability to recognize the need for involvement of supervisor and other teams and peers
  • A great teammate who works well with others
  • A collaborative attitude that personifies hospitality and has a real passion for people
  • Outstanding organizational skills, with the ability to balance several projects at once

To fulfill this role successfully, you should demonstrate the following minimum qualifications:
  • Five (5) years of professional experience
  • Three (3) years of experience as an internal HR consultant, HR business partner, or HR generalist
  • Demonstrated experience in at least one HR function: Learning and Development; Compensation; Benefits; Recruiting and Staffing; Performance Management

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
  • Seven (7) years of professional experience
  • Five (5) years of experience as an internal HR consultant, HR business partner, or HR generalist
  • Two (2) years of Supervisory experience

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