Platform OPS Specialist (Incident management)

Amsterdam, Netherlands
11 May 2022
17 Sep 2022
Full Time
About PVH Corp.

PVH is one of the most admired fashion and lifestyle companies in the world. We power brands that drive fashion forward - for good. Our brand portfolio includes the iconic CALVIN KLEIN and TOMMY HILFIGER brands. We market a variety of goods under these and other nationally and internationally known owned and licensed brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That's the Power of PVH.

Join our PVH Ecommerce division:
The Ecommerce team is responsible for managing the European owned-and-operated and sites across all European markets. The team executes all necessary functions to manage the Ecommerce business end-to-end. Both brands are growing at a rapid pace and have very ambitious growth targets for the coming years.
The team is 115+ people strong and will expand significantly by the end of the year. Our team consists of highly motivated and skilled professionals from various cultural backgrounds and nationalities, making it an inspiring environment to work in.
As the own-and-operated Ecommerce business is one of the main growth opportunities for both brands, there is a high focus in the organization to support the Ecommerce expansion.

The Team
Spanning across 26 locales and available in 7 different languages, the Tommy Hilfiger and Calvin Klein European sites are visited by millions of visitors per month. The Platform Operations Team is responsible for operationally running the e-commerce and Partner Program platform by offering first line support in case of any incidents, to ensure a best-in-class experience serving our 2 main brands. We strive to ensure that and don't just look amazing - but perform like clockwork and anticipate our customer's needs.

Key responsibilities:
  • Support Incident Management Lead and the rest of Platform Operations Team in assessing the severity of the issues and prioritizing the tickets assigned to the issues;
  • Responsible for L1 triage and processing of Partner Program tickets/issues; Follow up to product and tech teams to align for permanent solutions;
  • Support on triage and investigate live issues on E-commerce website in coordination with technical support team and product teams;
  • Lead the coordination and communication of the team to other Ecommerce and Partner Program teams regarding the status of the issues, related Jira tickets and reports;
  • Be the main point of contact for the internal stakeholder and external partners in regards to issues in the Partner Program process and support this activity for the live websites of Calvin Klein and Tommy Hilfiger EU;
  • Monitor the performance of the Partner Program process and the website periodically through different systems and alert the relevant person/team when needed;
  • Align technical and commercial activities on Partner Program and live platform with the aim of ensuring platform stability and access by users at all times.

The Ideal Candidate
  • A team player who enjoys networking and helping others to solve problems;
  • Experience with Ecommerce and Partner Program, or support role (min 1 year of full professional experience);
  • Neat organizational skills;
  • Analytical and detailed-oriented mindset who finds joy in investigation and solution-seeking processes;
  • Expertise with Microsoft Office package (Excel, Powerpoint);
  • Experience with JIRA, Confluence;
  • Experience with monitoring tools like Dynatrace, Grafana is a plus;
  • Fluent in English.

What You Can Expect from Us:
  • A company culture that fosters development, offering training and learning opportunities through our very own PVH University
  • An international environment which respects diversity, equality, and individuality
  • A monthly Covid home- office budget
  • A smart work program that empowers our associates to work from home in the Netherlands, within a flexible schedule
  • A beautiful state-of-the-art Campus awaiting you upon our return to the office

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

COVID-19 and Working at PVH

As we continue to navigate the impact of COVID-19, the health, safety and well-being of our associates remains our #1 priority. As a result, your recruiting process may be conducted remotely, primarily via phone and video calls. Once you're onboard, you'll join in our Work Smart hybrid way of working, which is focused on connection, collaboration and community, with our dynamic offices and workspaces there to facilitate teamwork and innovation.

In your initial call, our Talent Acquisition Team will outline the full details of our Work Smart hybrid working policy, as well as any adapted measures that may be in place based on current government guidelines.


More searches like this