Operations Project Manager - Team Manager - FARFETCH

Location
PT Porto
Posted
11 May 2022
Closes
21 May 2022
Ref
b241f55d-c220-458d-9345-4a8e1cc997ac
Function
Operations
Level
Manager
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!

THE ROLE

Managing a team of project managers, you will be an important member of the FPS leadership team and will oversee the execution, evolution and refinement of our programs. You will also deliver projects for business solution implementation, using project management methodology and best practices. Promote collaboration across technology, commercial and operations groups to ensure streamlined approaches and reducing redundancies across the division. You will be in charge of providing inspired leadership for the team, which involves strategic decisions and excellent interpersonal and communication skills.

WHAT YOU'LL DO

    • Coordinate with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
    • Submit project deliverables and ensure that they follow quality standards.
    • Identify new opportunities to work with clients, partnering with other teams.
    • Establish effective project communication plans and ensure their execution.
    • Act as business advisor to clients and partners.
    • Responsible for accomplishing business strategies to improve the efficiency and efficacy of the area.
    • Build alliances and partnerships with other teams and departments.
    • Work with senior stakeholders to identify value added opportunities, and plan for short and long-term goals.
    • Identify and address problems and opportunities for the company.
    • Help promote a company culture that encourages top performance.


WHO YOU ARE

    • 7+ years of cumulative experience managing teams.
    • Bachelor's degree in engineering, operations management, business or related field.
    • Experience in management, operations, and leadership.
    • Experience with e-commerce platform, the processes that govern it and a relentlessly focus on improvement.
    • Manage a team with a diverse array of talents and responsibilities.
    • Ensure goals are met in areas including customer/partner satisfaction, efficiency, quality, and team member performance.
    • Implement and manage changes and interventions to ensure project goals are achieved.
    • Highly collaborative.


REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


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