Regional Sales Manager, Private Client - FARFETCH

US New York
11 May 2022
18 May 2022
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're dedicated to delivering the ultimate luxury shopping experience to our most loyal clients around the globe. Our powerhouse team made up of Personal Stylists, Marketing, Client Development, Customer Service and Operations are committed to ensuring our clients receive an unrivalled premium service - available only on FARFETCH.


Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best connected office neighbourhood. The beautifully designed office has 360 views and tall windows to bring the outside in. We have a communal kitchen that brings the team together for Family Lunch and Happy Hours. The office is open plan with plenty of rooms and booths to take a private call, have time to relax and work in private or have a large collaborative meeting.


Reporting to the Senior Regional Sales Manager, the Regional Sales Manager will enhance the Farfetch customer experience for our most valuable clients through leadership of the North America Private Client department. The focus will be placed on growing the country's top clientele, engaging new clients and increasing brand desirability. Responsibilities include managing team members to achieve and exceed goals. You have considerable team management experience (minimum 5 years), can manage sales turnover per annum and will demonstrate experience exceeding goals through your management skills.


    • You will work with the PC leadership team to establish vision and build regional and global strategy in Private Client
    • You will set and manage goals for a team of Senior Stylists, Stylists and Assistants, meeting with them to review performance against set goals
    • You will develop the team, providing guidance and direction to help improve their sales techniques and general client management
    • You will analyze sales reports, client books and client engagement/travel budgets
    • You will work on customer acquisition strategies and projects, using professional and personal networks
    • You will work with the Brand Marketing team on events, brand collaborations and partnerships to attract more top tier customers
    • You will promote clienteling efforts that focus on growing and retaining our top clients
    • You will work with the global Merchandising team to ensure maximum knowledge of forthcoming stock availability for customer benefit
    • You will maintain general level of market competitor awareness on and off line through reference to other websites and editorial, and seasonal comparative shops
    • You will attend brand events to aid in the development of the business and act as a Farfetch brand ambassador
    • You will maintain basic team management standards with timekeeping, expense reporting, scheduling, and new hire training
    • You will participate and present during All Hands monthly meetings, North America manager meetings, internal gatherings and global gatherings
    • You will assist Director in annual PMP process


    • You have sales leadership experience in a related industry
    • You have managed a team of direct reports
    • You have commercial awareness with history of exceeding goals
    • You have experience managing the business development process, as it pertains to sales executives and organizational/departmental goals
    • You are well-versed in Salesforce and Excel
    • You are highly strategic, with experience presenting at all levels
    • You are able and willing to travel when necessary


    • FARFETCH Equity plan and annual discretionary bonus
    • Medical, dental, vision, with flexible spending account
    • 401K plus company match, PTO and volunteer days
    • Wellness, and cell phone reimbursements
    • Family Lunch, catered weekly when in office

    • FARFETCH is an equal opportunities employer ensuring that you are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

We are looking for a Regional Sales Manager to come on board and join our growing Private Client team in New York!${description2}

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